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People & Culture Business Partner

3 months ago

London, United Kingdom ISS Facility Services UK Full time

People & Culture Business Partner

Location: London, E14 9SH

Hours of work: 37.5

Contract Type: Permanent


At ISS, our People & Culture Business Partners are integral to the success and growth of our organisation.

​We are seeking an individual with exceptional stakeholder management skills to join our team.

​As our People & Culture Business Partner, you will partner with senior managers to lead operational strategy, manage and design large organisational changes, and navigate trade union interactions.


Job Description


As a People & Culture Business Partner, you will identify and implement People and Culture solutions to deliver effective people strategies throughout the commercial lifecycle, encompassing win, operate, grow, and keep phases, as well as the annual people cycle.

​You will collaborate with P&C Strategic partners to develop these solutions, deploying and embedding them into relevant business areas through structured project and change management.


​Your role will also involve working closely with leaders and managers, advising them on people practices that foster positive working relationships between the business and its employees.

​This may include managing restructures and applying P&C policies and procedures to ensure a harmonious and productive work environment.


​We are looking for a professional with a proven track record in stakeholder management, organisational change, and operational strategy, with experience in trade union interactions.

​If you can develop and maintain positive working relationships and have the skills and experience to drive strategic initiatives, we invite you to join our team and contribute to the success of ISS.


Key Responsibilities


  • Execute people and culture strategies and plans within relevant business area
  • Develop, build and test solutions to address P&C gaps in relevant business area
  • Development and delivery of P&C solutions to commercial lifecycle (win, operate, grow and keep)
  • Risk management through mitigation actions and solutions
  • Manage people projects and embed changes throughout the business
  • Complex, escalation or wide scale policy and procedure guidance and coaching, and ER case management, TUPE and/or Union engagement in line with relevant CoEs
  • Employee relations –provides professional advice, guidance and support in line with organisation’s policies, procedures and employment law
  • Attends operational management meetings and P&C Solutions meetings as required
  • Support, develop and coach People & Culture team


Professional and Personal Competencies/Qualifications


  • Strong HR generalist experience, preferably within the business to business management services sector
  • Stakeholder Management skills
  • Educated to degree level or equivalent and/or CIPD qualified
  • In depth UK employment legislation knowledge, TUPE and Union experience
  • Project and change management
  • Strong network across the business through effective relationship building, particularly managers


The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.


#ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.