Customer Service Coordinator

2 weeks ago


Croydon, United Kingdom Relocruitment Full time

Relocruitment are pleased to be partnered with one of the UK’s largest family-owned Removals firms. They specialise in International removals to worldwide destinations.They are now seeking a Complaints Handler / Customer Service Coordinator to join their team based in Surrey.A background in customer service and complaint handling is essential. Industry experience is advantageous.Main Duties: * Support staff by handling escalated complaints via email or telephone, managing all aspects from cause to resolution. * Keep records of complaints and their causes. * Monitor and respond to online and email reviews appropriately. * Coordinate files. * Assist customers through their move, ensuring a smooth process. * Address queries and complaints, answering questions as needed. * Follow up with customers to ensure their issues have been resolved satisfactorily. * Provide feedback to management on recurring issues and potential improvements. * Liaise with various departments to ensure prompt and effective complaint resolution. * Prepare regular reports on complaint trends and resolutions. * Develop and maintain a deep understanding of company products and services. * Assist in training new staff on complaint handling procedures.Required Skills: * Strong customer service skills. * Complaint Handing. * Excellent communication and interpersonal skills. * Experience within the Removals industry is highly beneficial. * Good problem-solving skills



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