![Unitrunk](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
**Customer Service Representative**
**Location**: Unit DC2B Prologis Park, Beddington, Croydon, CR0 4TD
**Salary**: £25,000 to £28,000 per annum, DOE
**Contract**: Full Time, Permanent
**Benefits**:
- Competitive Salary
- On-site Parking
- Contributory Pension Scheme
- 33 Days holidays (including bank holidays)
Unitrunk Ltd is one of the UK’s leading manufacturers of steel cable management systems with distribution centres throughout the UK. We are currently looking to recruit a Customer Service Rep to join the team at our new depot in Croydon
**The Job**:
Working as part of a busy customer service team, you will be required to provide excellent customer service to all customers, including
- Receiving & placing customer orders
- Handling customer complaints coordination & resolution
- Processing returns in line with company policy
- Logging, investigating and resolving debit notes raised by customers
- Liaising with customers to ensure excellent customer service
- Liaise with appropriate internal departments to ensure customer satisfaction
- Updating schedules
- Progress chasing
- Highlight any concerns regarding customer care to the Operations Manager
- Previous customer service experience
- Purchase order processing and purchasing invoicing experience
- Stock Control knowledge
- Good communication skills both verbal and written
- Positive manner with ability to build customer intimacy
- Knowledge of ERP systems
If you wish to begin a career with the opportunity to progress in a business-to-business environment, **please click APPLY**and send us your up-to-date CV and cover letter today
**No Agencies please.
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