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Senior Service Coordinator

4 months ago

Croydon, United Kingdom Croydon Council Full time

**Job title**: Senior Service Coordinator

**Department**: Children’s Social Care

**Location**: Croydon Council (CR0)

**Grade / Salary**: Grade 8; £35,217 - £37,038

**Hours of work**: 36 per week / Monday - Friday

**Contract type**: Permanent

**“Have you got a good eye for detail and a can-do attitude to support an**

**extremely busy service?”**

**The Opportunity**

To provide high quality service support, ensuring the implementation of best practice and service standards. To build effective working relationships and support collaborative ways of working with service coordinators, practitioners, social workers, and managers. To ensure agile and flexible working across the practice system to ensure consistent service delivery. Participate in the development and implementation of service improvements, ensuring compliance with statutory guidance and policies, provide guidance, support, and expertise to service coordinators. Ensure that processes, systems, and governance arrangements are followed and fit for purpose.

**Benefits of Working With Us**
- A pension scheme with an average employer contribution of 20%
- 29 days’ annual leave in addition to Bank Holidays
- Investment into your staff well-being

**Why Join Us**
- The ethos at Croydon is very much about working together to make positive change
- You will join an established team who can help you settle in and offer their expertise
- You will have the support of colleagues within service support services and colleagues in the wider practice system.

**About You**

We are looking for a confident individual, who also has:

- Knowledge of common service support systems used throughout the council.
- Good knowledge and understanding of the customers’ service support requirements.
- Knowledge of national legislation, policies, standards, and initiatives relevant to this role within a local government environment. Delivering customer service expertise
- Ability to prioritise own workload and that of a large team to meet deadlines in a fast-changing environment.
- A clear appreciation of the demands of working within a multiple stakeholder, fast-paced, highly political environment.
- Ability to work in a large complex, political organisation and to understand and operate within national and local frameworks of accountability.

**Recruitment and Selection Timeline**

Shortlisting will take place W/C 1 May 2023

Interviews will take place W/C 8 May 023

**Disclaimer