Customer Service Coordinator

5 months ago


Croydon, United Kingdom Holland Bazaar Ltd Full time

Job Summary:
Key Responsibilities:

- Resolve customer complaints and concerns in a timely and professional manner
- Monitor and follow up on customer orders to ensure timely delivery
- Collaborate with other departments to ensure customer satisfaction and improve customer experience
- Maintain accurate customer records and update customer information in the database
- Contribute to the development and implementation of customer service policies and procedures
- Provide feedback to management on customer needs, issues, and trends

Qualifications and Requirements:

- Proven experience in a customer service role, preferably in a fast-paced environment
- Excellent communication skills, both written and verbal
- Strong interpersonal skills and ability to build rapport with customers
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Proficient in Microsoft Office Suite and experience with customer relationship management software
- Availability to work flexible hours, including evenings and weekends if necessary
- Ability to work independently as well as in a team environment

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £10.50 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Weekend availability

**Experience**:

- Customer Service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: PB CS



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