Level 1 Service Desk Analyst
2 weeks ago
Level 1 Service Desk AnalystResponsibilitiesTo take/log/monitor/resolve IT related incidents/service requests via phone/e-mail/portal.Must be self-motivated with excellent customer service and liaison skillsTo be proactive and "own" calls residing on the Service DeskDrive/manage calls to resolution within SLAAct as a first line escalation point (for immediate issues) and refer more complex issuesLiaise with customers and 3rd Parties as and when requiredDevelop content in Knowledge BasePro-actively resolve issues with service calls, escalating when required via structured process.Ability to mentor and instil best practices in others in terms of ticket management and customer care.Experience/Knowledge. * Excellent communicator both written and verbally * The ability to work well alone and under pressure * Previous experience of Wintel environment * Analytical Skills and demonstrable logical thought process * Clear and professional telephone manner * Previous Service/Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange/ Google mail), fault diagnosis, AD, AAD, Citrix & RDS * Assist with assignment of calls * Assist with call queues. * Basic Hardware knowledge (HP platforms) * Build knowledge of Bespoke Business Apps * Wintel knowledge (Win 10/11, Windows Server 2008/16) * Basic Networking knowledge and understanding of VPNs * Call ownership and monitoring * Basic Exchange Administration * Assist with Tablet Devices issues * Assist with Mobile Device issues * Working knowledge of Google Apps and MS Office 365 * Knowledge of ITIL practices and processesPreferred Qualifications/Experience/Skills; * MCITP Windows Server/Workstation Administration * Microsoft Office Specialist (to include MS Azure and O365) * ITIL Service Management Foundation * O365 / Azure portals * Smartphones
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Level 1 Service Desk Analyst
3 months ago
West Drayton, United Kingdom CV-Library Full timeLevel 1 Service Desk Analyst Responsibilities To take/log/monitor/resolve IT related incidents/service requests via phone/e-mail/portal. Must be self-motivated with excellent customer service and liaison skills To be proactive and "own" calls residing on the Service Desk Drive/manage calls to resolution within SLA Act as a first line escalation point...
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Service Desk Analyst
4 weeks ago
West Drayton, United Kingdom Charles Simon Associates Full timeService Desk Analyst (Service Desk, Office 365, Active Directory, Hardware Support, AD, Windows, o365, Exchange, AzureAD, Ticketing) Permanent West DraytonCharles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for a fast growing, very prestigious business based in West Drayton.This is a 5 day per week onsite...
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Service Desk Analyst
11 hours ago
West Hampstead, United Kingdom Mainstay Recruitment Solutions Ltd - IT Jobs Full time**Service Desk Engineer - West Hampstead, £27k-£32k + Benefits + Hybrid** Mainstay are working with a leading service provider looking for a Service Desk Engineer. My client is looking for a service desk Analyst who has good experience supporting, networks, win10, office 365, VPN at 1st line level. You will have exposure to 2ndline duties with lots of...
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Service Desk Analyst
1 month ago
West End, United Kingdom Identifi Global Resources Full timeRole: Service Desk Analyst Location: West Norfolk (Onsite/Hybrid) Contract: Inside IR35, until March 2025 Rate: Band 4 The Opportunity Join an NHS Digital Team as a Service Desk Analyst , providing frontline IT support for essential healthcare services.You'll ensure smooth ICT operations, handling user incidents with precision, resolving issues promptly, or...
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It Service Desk Analyst
2 weeks ago
East Drayton, United Kingdom Only Fe Full timeService Desk Analyst Salary £24,285 to £25,335 per annum Our College offers a comprehensive range of further and higher education courses and training opportunities for business and industry. The IT team is committed to continually improving technology and the way IT Services are delivered across the College comprising of 10 locations, 25,000 students and...
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It Service Desk Manager
2 weeks ago
West Amesbury, United Kingdom Perfect Placement Ltd Full timeIT Service Desk Manager required in Westbury.Starting salary up to £45,000 per annum pending experience.40-hour week between the hours 8:00am-6:00pm Monday to Friday.Fantastic long-term career prospects with a multi-award winning dealer group operating for over 50+ years.A not-to-miss opportunity has become available for an IT Service Desk Manager to...
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Service Desk Analyst Position
2 hours ago
West Midlands Combined Authority, United Kingdom Serco Limited Full timeJob Summary:We are seeking an enthusiastic Service Desk Analyst to work on a multi-client shared service desk. The role requires a pro-active, well-organised, self-motivated individual with a methodical approach to problem solving and excellent customer service skills.The Service Desk Analyst provides first line IT support and Incident Management function...
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It Service Desk Manager
2 weeks ago
West Amesbury, United Kingdom Perfect Placement Full timeIT Service Desk Manager required in Westbury.Starting salary up to £45,000 per annum pending experience.40-hour week between the hours 8:00am-6:00pm Monday to Friday.Fantastic long-term career prospects with a multi-award winning dealer group operating for over 50+ years.A not-to-miss opportunity has become available for an IT Service Desk Manager to...
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IT Service Desk Lead
7 months ago
West Bromwich, United Kingdom West Brom Full time**IT Service Desk Lead** **Salary: c. £35,000 per annum** **Hours: Full time - 35 hours (**_Monday to Friday - Between 8:00am - 5:30pm_**)** **Contract: Permanent** **Location: Hybrid Working (Head Office, West Bromwich)** The West Brom are looking to recruit an IT Service Desk Lead to join our IT Service Desk Team. The individual will be responsible...
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Front Desk Administrator
11 hours ago
West Drayton, United Kingdom The High Street Practice Full timePart-time front desk administrator required for a medium sized GP practice. Start date is 03.01.23. **Job responsibilities includes**: Ensure an effective and efficient front desk service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your...
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It Service Desk Manager
2 weeks ago
West Amesbury, United Kingdom Perfect Placement (Uk) Ltd Full timeIT Service Desk Manager required in Westbury.Starting salary up to £45,000 per annum pending experience.40-hour week between the hours 8:00am-6:00pm Monday to Friday.Fantastic long-term career prospects with a multi-award winning dealer group operating for over 50+ years.A not-to-miss opportunity has become available for an IT Service Desk Manager to...
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Service Desk Team Lead
4 weeks ago
West Midlands, United Kingdom L&G Recruitment Full timeMinimum Qualifications:Experience: 5-7 years in customer service technology, with Lead experience.Skills: Strong communication, problem-solving, and organizational skills; ability to manage multiple tasks in high-pressure situations.Education: High school diploma required; college degree preferred.Key Responsibilities:Supervise and Manage Team: Oversee the...
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Service Desk Team Lead
1 month ago
West Midlands, United Kingdom L&G Recruitment Full timeJob Description Minimum Qualifications: Experience: 5-7 years in customer service technology, with Lead experience. Skills : Strong communication, problem-solving, and organizational skills; ability to manage multiple tasks in high-pressure situations. Education : High school diploma required; college degree preferred. Key Responsibilities: Supervise...
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Service Desk Team Lead
2 months ago
West Midlands, United Kingdom L&G Recruitment Full timeMinimum Qualifications:Experience: 5-7 years in customer service technology, with Lead experience.Skills: Strong communication, problem-solving, and organizational skills; ability to manage multiple tasks in high-pressure situations.Education: High school diploma required; college degree preferred.Key Responsibilities:Supervise and Manage Team: Oversee the...
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Service Desk Team Lead
1 month ago
West Midlands, United Kingdom L&G Recruitment Full timeMinimum Qualifications:Experience: 5-7 years in customer service technology, with Lead experience.Skills: Strong communication, problem-solving, and organizational skills; ability to manage multiple tasks in high-pressure situations.Education: High school diploma required; college degree preferred.Key Responsibilities:Supervise and Manage Team: Oversee the...
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Enterprise Service Desk Analyst
2 weeks ago
Market Drayton, Shropshire, United Kingdom Muller Dairy Full timeAbout Muller Dairy:Muller Dairy is a leading dairy products manufacturer with a strong presence in the UK market. Our company has been a loved brand in the UK for over 30 years, offering a wide range of branded and private label dairy products made from milk sourced from more than 1,700 British farmers.Salary: £55,000 - £65,000 per annum depending on...
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Service Desk Team Lead
2 months ago
West Midlands, UK, UK, United Kingdom L&G Recruitment Full timeMinimum Qualifications:Experience: 5-7 years in customer service technology, with Lead experience.Skills: Strong communication, problem-solving, and organizational skills; ability to manage multiple tasks in high-pressure situations.Education: High school diploma required; college degree preferred.Key Responsibilities:Supervise and Manage Team: Oversee the...
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It Service Desk Manager
2 weeks ago
West Amesbury, United Kingdom Hireful Careers Full timeAre you an experience IT Service Desk professional looking for your next career move?Are you keen to manage a fast-paced IT Service Desk team?We are looking for an experienced Service Desk Manager to come in and oversee the day-to-day operations of the companies IT Service Desk.You will work with your IT Support team to ensure that services are provided...
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It Service Desk Manager
2 weeks ago
West Amesbury, United Kingdom Hireful Full timeAre you an experience IT Service Desk professional looking for your next career move?Are you keen to manage a fast-paced IT Service Desk team?We are looking for an experienced Service Desk Manager to come in and oversee the day-to-day operations of the companies IT Service Desk.You will work with your IT Support team to ensure that services are provided...
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Information Technology Support Technician
1 month ago
West Drayton, United Kingdom Jackson Green Recruitment Limited Full timeShared Service Desk Analyst My client, one of the largest independent IT service & support companies in the UK are looking for an additional service desk analyst to work at their joint head office in West Drayton. Main Duties and Responsibilities: • To take/log/monitor/resolve IT related incidents/service requests via phone/e-mail/portal • Must be...