Service Desk Analyst
2 weeks ago
Role: Service Desk Analyst Location: West Norfolk (Onsite/Hybrid) Contract: Inside IR35, until March 2025 Rate: Band 4 The Opportunity Join an NHS Digital Team as a Service Desk Analyst , providing frontline IT support for essential healthcare services.
You'll ensure smooth ICT operations, handling user incidents with precision, resolving issues promptly, or escalating where needed.
This contract offers the chance to make a real difference in healthcare IT while utilizing and growing your skills in a fast-paced environment.
Key Responsibilities Act as the first point of contact for all ICT incidents via phone, email, or service management tools.
Accurately log incidents, striving for first-time fixes using remote tools or onsite visits.
Escalate unresolved issues to relevant technical teams while keeping users informed of progress.
Monitor incident queues, ensuring SLA adherence and timely escalations.
Collaborate with teams to ensure exceptional user experience and consistent IT service delivery.
Skills Experience with Microsoft service desk tools and systems, including Active Directory, Office 365, Teams, Sharepoint etc Proficiency in Windows OS, hardware diagnostics, and remote desktop tools.
Strong communication skills to explain technical solutions to non-technical users.
Analytical problem-solving with the ability to prioritize tasks effectively.
Familiarity with ITIL frameworks and service management best practices .
Desirable Experience Previous NHS or public sector IT support experience.
Knowledge of network infrastructures, security principles, and remote diagnostics.
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Service Desk Analyst
1 week ago
West Drayton, United Kingdom Charles Simon Associates Full timeService Desk Analyst (Service Desk, Office 365, Active Directory, Hardware Support, AD, Windows, o365, Exchange, AzureAD, Ticketing) Permanent West DraytonCharles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for a fast growing, very prestigious business based in West Drayton.This is a 5 day per week onsite...
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Level 1 Service Desk Analyst
3 months ago
West Drayton, United Kingdom CV-Library Full timeLevel 1 Service Desk Analyst Responsibilities To take/log/monitor/resolve IT related incidents/service requests via phone/e-mail/portal. Must be self-motivated with excellent customer service and liaison skills To be proactive and "own" calls residing on the Service Desk Drive/manage calls to resolution within SLA Act as a first line escalation point...
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IT Service Desk Lead
6 months ago
West Bromwich, United Kingdom West Brom Full time**IT Service Desk Lead** **Salary: c. £35,000 per annum** **Hours: Full time - 35 hours (**_Monday to Friday - Between 8:00am - 5:30pm_**)** **Contract: Permanent** **Location: Hybrid Working (Head Office, West Bromwich)** The West Brom are looking to recruit an IT Service Desk Lead to join our IT Service Desk Team. The individual will be responsible...
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Service Desk Team Lead
4 weeks ago
West Midlands, United Kingdom L&G Recruitment Full timeJob Description Minimum Qualifications: Experience: 5-7 years in customer service technology, with Lead experience. Skills : Strong communication, problem-solving, and organizational skills; ability to manage multiple tasks in high-pressure situations. Education : High school diploma required; college degree preferred. Key Responsibilities: Supervise...
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Service Desk Team Lead
1 week ago
West Midlands, United Kingdom L&G Recruitment Full timeMinimum Qualifications:Experience: 5-7 years in customer service technology, with Lead experience.Skills: Strong communication, problem-solving, and organizational skills; ability to manage multiple tasks in high-pressure situations.Education: High school diploma required; college degree preferred.Key Responsibilities:Supervise and Manage Team: Oversee the...
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Service Desk Team Lead
4 weeks ago
West Midlands, United Kingdom L&G Recruitment Full timeMinimum Qualifications:Experience: 5-7 years in customer service technology, with Lead experience.Skills: Strong communication, problem-solving, and organizational skills; ability to manage multiple tasks in high-pressure situations.Education: High school diploma required; college degree preferred.Key Responsibilities:Supervise and Manage Team: Oversee the...
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Service Desk Team Lead
4 weeks ago
West Midlands, United Kingdom L&G Recruitment Full timeMinimum Qualifications:Experience: 5-7 years in customer service technology, with Lead experience.Skills: Strong communication, problem-solving, and organizational skills; ability to manage multiple tasks in high-pressure situations.Education: High school diploma required; college degree preferred.Key Responsibilities:Supervise and Manage Team: Oversee the...
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Service Desk Team Lead
4 weeks ago
West Midlands, UK, UK, United Kingdom L&G Recruitment Full timeMinimum Qualifications:Experience: 5-7 years in customer service technology, with Lead experience.Skills: Strong communication, problem-solving, and organizational skills; ability to manage multiple tasks in high-pressure situations.Education: High school diploma required; college degree preferred.Key Responsibilities:Supervise and Manage Team: Oversee the...
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Front Desk Ambassador
2 weeks ago
West End, United Kingdom MAYBOURNE HOTELS LIMITED Full timeClaridgesWe are seeking a charismatic and welcoming Front Desk Ambassador to represent MAYBOURNE HOTELS LIMITED in the heart of Mayfair.The ideal candidate will be an Art Deco icon, embodying understated elegance and sophistication.Estimated Salary: £25,000 - £30,000 per annumThis is a casual position set in the midst of Claridges, an iconic hotel renowned...
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IT Service Desk Administrator
6 months ago
Bourne End, United Kingdom Everyday Loans Full time**IT Service Desk Administrator - Join Our Team!** Are you an IT enthusiast looking for a new opportunity to grow your career? Do you have a passion for providing exceptional technical support and customer service and solving IT and system issues? We may have the role for you! Everyday Loans is currently recruiting an IT Service Desk Administrator. If you...
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Service Desk Support Analyst
6 days ago
Cheshire West & Chester, Cheshire, United Kingdom Hobson Prior Full timeHobson Prior is seeking a Service Desk Analyst to join a dedicated team on a 12-month rolling contract. This role involves providing technical and application support to employees globally, with a focus on building strong relationships and resolving issues efficiently. The successful candidate will need to be fluent in German and be able to work on a hybrid...
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Service Desk Support Analyst
5 days ago
Cheshire West & Chester, Cheshire, United Kingdom Hobson Prior Full timeHobson Prior is seeking a Service Desk Analyst to join a dedicated team on a 12-month rolling contract. This role involves providing technical and application support to employees globally, with a focus on building strong relationships and resolving issues efficiently. The successful candidate will need to be fluent in German and be able to work on a hybrid...
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Service Desk Team Leader
6 months ago
West Malling, United Kingdom James Frank Associates Full timeOur client, a leading business in the IT sector is seeking a Service Desk Team Leader to join their growing team of Engineers on a full-time, permanent basis. Due to growth our client is seeking a Service Desk Team Leader to join their team on a full-time basis, working in conjunction with other Service Desk Team Leaders overseeing the team of Engineers...
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Service Desk Analyst
2 weeks ago
Cheshire West and Chester, United Kingdom Hobson Prior Full timeJob Description Hobson Prior is seeking a Service Desk Analyst to join a dedicated team on a 12-month rolling contract. This role involves providing technical and application support to employees globally, with a focus on building strong relationships and resolving issues efficiently. The successful candidate will need to be fluent in German and be able to...
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Service Desk Analyst
5 days ago
Cheshire West And Chester, United Kingdom Hobson Prior Full timeHobson Prior is seeking a Service Desk Analyst to join a dedicated team on a 12-month rolling contract. This role involves providing technical and application support to employees globally, with a focus on building strong relationships and resolving issues efficiently. The successful candidate will need to be fluent in German and be able to work on a hybrid...
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Service Desk Analyst
2 weeks ago
Cheshire West And Chester, United Kingdom Hobson Prior Full timeHobson Prior is seeking a Service Desk Analyst to join a dedicated team on a 12-month rolling contract. This role involves providing technical and application support to employees globally, with a focus on building strong relationships and resolving issues efficiently. The successful candidate will need to be fluent in German and be able to work on a hybrid...
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Service Desk Analyst
2 weeks ago
Cheshire West and Chester, United Kingdom Hobson Prior Full timeHobson Prior is seeking a Service Desk Analyst to join a dedicated team on a 12-month rolling contract. This role involves providing technical and application support to employees globally, with a focus on building strong relationships and resolving issues efficiently. The successful candidate will need to be fluent in German and be able to work on a hybrid...
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Service Desk Analyst
2 weeks ago
Cheshire West And Chester, United Kingdom Hobson Prior Full timeHobson Prior is seeking a Service Desk Analyst to join a dedicated team on a 12-month rolling contract. This role involves providing technical and application support to employees globally, with a focus on building strong relationships and resolving issues efficiently. The successful candidate will need to be fluent in German and be able to work on a hybrid...
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Pricing Analyst
6 days ago
West End, United Kingdom CV-Library Full timeThe client are a global luxury retail group that are based in the West End. They are building a growing out the Pricing team and are looking for a new Pricing Analyst to join the team on a permanent basis. There will be a wealth of growth in the role and the successful candidate will have the chance to potentially move into a managerial position in the...
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IT Service Desk Specialist
3 days ago
West Yorkshire, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full timeGet Staffed Online Recruitment Limited is seeking a proactive and positive IT Service Desk Engineer to join the team in Leeds. The ideal candidate will have experience administering and configuring Microsoft 365 platforms, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive.Job DescriptionThe role involves providing valuable IT...