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Complaints Handler

4 months ago

Croydon, United Kingdom Randstad Delivery (GBS) Full time

Complaints Handler

Complaints Handler - Croydon / Hybrid - Leading Block Management Company

Are you a proven Administrator seeking a new role with a market leading brand?

Do you have experience in customer support and complaint management?

Are you looking for an employer of choice that can offer you a career?

My client offers:

  • Leading Company voted "great places to work in the UK"
  • Extensive benefits
  • Full training provided
  • Extensive career progression and development
  • Flexible/hybrid working
  • £26-28k basic NEG (depending on experience)

Our leading Property business client are looking to recruit a Complaints Handler / Administrator on a permanent basis. Working as part of the successful complaints management team, you will play a key role in investigating and resolving formal complaints inline with company procedure and industry legislation. You will also be involved in driving processes and strategic continues improvement

Duties include

  • Respond to formal complaints via letter, phone and email
  • Investigate the complaint with the wider business to ensure details and facts
  • Ensure the complaint is made in line wit the complaints process or refer back to relevant party
  • Discuss challenging cases with Team manager to agree a resolution
  • Understand business process and look for ways to avoid future complaints
  • Ensure colleagues are aware of the complaints procedure
  • Chase outstanding matters relating to issue resolution and complaint cases
  • Collate and provide senior management with data of exiting customers

Experience needed:

  • Proven Administration experience and confident with office applications
  • Proven customer response skills via phone and in writing (formal letters)
  • Complaint management experience
  • Keen to learn and develop new skills
  • Ability to remain impartial
  • Experience of working in a regulated environment

For further details, please apply today

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.