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Complaints Resolution Specialist

2 months ago

Croydon, Greater London, United Kingdom Workforce Full time
Job Description

Job Title: Complaints Handler / Customer Services Representative

Job Summary:

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Workforce. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving complaints in a timely and professional manner, and ensuring that our customers receive the highest level of satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and complaints in a prompt and professional manner
  • Resolve customer complaints in a fair and timely manner
  • Provide excellent customer service and ensure customer satisfaction
  • Work closely with internal teams to resolve customer issues
  • Maintain accurate records of customer interactions

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and conflict resolution skills
  • Ability to maintain confidentiality and handle sensitive information
  • High school diploma or equivalent required

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

Language Code: en-US