Complaints Resolution Specialist
4 weeks ago
We are seeking a skilled Complaints Officer to join our team at Adecco UK Limited. As a Complaints Officer, you will be responsible for investigating, resolving, and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing, with a particular focus on responsive repairs.
Key Responsibilities:- Investigate and resolve complaints at Stage 1 and 2 of the Corporate complaints procedure
- Coordinate and respond to Freedom of Information requests, Data protection enquiries, and complaints
- Respond to Press enquiries, Red File cases, and complaints related to the service
- Coordinate and respond to cases referred to the LGO and enquiries from Members of Parliament and Elected Members of the Council
- Previous experience in handling Repairs Complaints is essential
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- A competitive hourly rate of £19.95 per hour PAYE / £25.88 per hour Umbrella (increasing to £27.12 from 13th week)
- A hybrid working arrangement with days in office (Croydon) and remainder at home
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Complaints Resolution Specialist
2 weeks ago
Croydon, Greater London, United Kingdom Adecco UK Limited Full timeJob Title: Complaints Resolution SpecialistJob Summary:We are seeking a skilled Complaints Resolution Specialist to join our team at Adecco UK Limited. As a Complaints Resolution Specialist, you will be responsible for investigating and resolving complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing, with a particular focus on...
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Complaints Resolution Specialist
2 weeks ago
Croydon, Greater London, United Kingdom Adecco Full timeJob SummaryWe are seeking a skilled Complaints Resolution Specialist to join our team at Adecco. As a key member of our corporate complaints team, you will be responsible for investigating and resolving complaints at Stage 1 and 2 of our Corporate complaints procedure in Housing, with a focus on responsive repairs.Key Responsibilities:Investigate and resolve...
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Complaints Resolution Specialist
2 weeks ago
Croydon, Greater London, United Kingdom Adecco Full timeJob Summary: We are seeking a skilled Complaints Resolution Specialist to join our team at Adecco. The successful candidate will be responsible for investigating, resolving, and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing, with a particular focus on responsive repairs.Key Responsibilities:Investigate and resolve...
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Complaints Resolution Specialist
3 weeks ago
Croydon, Greater London, United Kingdom Adecco Full timeJob Title: Complaints OfficerWe are seeking a skilled Complaints Officer to join our team at Adecco. As a Complaints Officer, you will be responsible for investigating, resolving, and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing, with a particular focus on responsive repairs.Key Responsibilities:Investigate and...
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Complaints Resolution Specialist
3 weeks ago
Croydon, Greater London, United Kingdom Adecco Full timeJob Title: Complaints OfficerWe are seeking a skilled Complaints Officer to join our team at Adecco. As a Complaints Officer, you will be responsible for investigating, resolving, and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing, with a particular focus on responsive repairs.Key Responsibilities:Investigate and...
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Senior Customer Resolution Specialist
2 weeks ago
Croydon, Greater London, United Kingdom Adecco UK Limited Full timeJob Title: Senior Customer Resolution OfficerJoin Adecco UK Limited as a Senior Customer Resolution Officer and take on a challenging role that requires excellent communication and problem-solving skills. As a key member of our team, you will be responsible for providing proactive and reactive case management and customer service support to our repairs...
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Senior Customer Resolution Officer
2 weeks ago
Croydon, Greater London, United Kingdom Adecco UK Limited Full timeJob Title: Repairs - Senior Customer Resolution OfficerWe are seeking a highly skilled and experienced Senior Customer Resolution Officer to join our Repairs team. As a key member of our team, you will be responsible for providing exceptional customer service and resolving complex repair issues for our residents.About the Role:Provide proactive and reactive...
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Senior Customer Resolution Officer
2 weeks ago
Croydon, Greater London, United Kingdom Adecco UK Limited Full timeJob Title: Repairs - Senior Customer Resolution OfficerWe are seeking a highly skilled and experienced Senior Customer Resolution Officer to join our Repairs team. As a key member of our team, you will be responsible for providing exceptional customer service and resolving complex repair issues for our residents.About the Role:Provide proactive and reactive...
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Senior Customer Resolution Officer
3 weeks ago
Croydon, Greater London, United Kingdom Adecco UK Limited Full timeJob Title: Senior Customer Resolution OfficerWe are seeking a highly skilled and experienced Senior Customer Resolution Officer to join our team at Adecco UK Limited. As a Senior Customer Resolution Officer, you will be responsible for providing exceptional customer service and resolving complex issues related to property maintenance and repairs.Key...
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Senior Customer Resolution Officer
3 weeks ago
Croydon, Greater London, United Kingdom Adecco UK Limited Full timeJob Title: Senior Customer Resolution OfficerWe are seeking a highly skilled and experienced Senior Customer Resolution Officer to join our team at Adecco UK Limited. As a Senior Customer Resolution Officer, you will be responsible for providing exceptional customer service and resolving complex issues related to property maintenance and repairs.Key...
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Warranty Claims Specialist
1 week ago
Croydon, Greater London, United Kingdom AWP Assistance UK Ltd Full timeJob Summary:We are seeking a highly skilled Warranty Claims Specialist to join our team at AWP Assistance UK Ltd. As a Warranty Claims Specialist, you will be responsible for handling warranty and service plan claims via our online claims portal.Key Responsibilities:Assess and approve or decline claims based on information received, technical expertise, and...
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Customer Service Resolution Specialist
1 week ago
Croydon, Greater London, United Kingdom Adecco Full timeJob Summary:As a Customer Service Resolution Specialist at Adecco, you will be responsible for providing proactive and reactive case management and customer service support to the repairs service, back office, and operational staff. This role requires a strong understanding of customer service principles and the ability to communicate effectively with...
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Pension Quality Assurance Specialist
4 weeks ago
Croydon, Greater London, United Kingdom Dimensions Specialist Recruitment Ltd Full timeQuality Assurance/Complaints Analyst Job DescriptionWe are seeking a highly skilled Quality Assurance/Complaints Analyst to join our team at Dimensions Specialist Recruitment Ltd. As a leading employer in the financial services sector, we are committed to delivering exceptional service and quality to our clients.The successful candidate will be responsible...
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Pension Quality Assurance Specialist
4 weeks ago
Croydon, Greater London, United Kingdom Dimensions Specialist Recruitment Ltd Full timeQuality Assurance/Complaints Analyst Job DescriptionWe are seeking a highly skilled Quality Assurance/Complaints Analyst to join our team at Dimensions Specialist Recruitment Ltd. As a leading employer in the financial services sector, we are committed to delivering exceptional service and quality to our clients.The successful candidate will be responsible...
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Claims Resolution Specialist
2 weeks ago
Croydon, Greater London, United Kingdom Heat Recruitment Full timeCommercial Motor Claims HandlerCroydon, Surrey (hybrid working)£35-38k DOEWe are seeking an enthusiastic and ambitious individual to join our growing and successful insurance team as a Commercial Motor Claims Handler.Key Responsibilities:Manage phone calls and post advising of claims.Ensure all new claims are monitored and handled efficiently.Keep the...
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Senior Customer Resolution Officer Repairs
5 days ago
Croydon, Greater London, United Kingdom Adecco Full timeJob Title: Senior Customer Resolution Officer RepairsJob Summary:We are seeking a skilled Repair Expert to join our team as a Customer Resolution Specialist.The ideal candidate will have experience in providing proactive and reactive case management and customer service support to repairs services.As a Repair Specialist, you will be responsible for providing...
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Senior Customer Resolution Officer
2 weeks ago
Croydon, Greater London, United Kingdom Adecco UK Limited Full timeJob Summary: We are seeking a highly skilled and experienced Senior Customer Resolution Officer to join our team at Adecco UK Limited. As a key member of our Property team, you will be responsible for delivering excellent repairs and maintenance services to all Croydon residents.Key Responsibilities:Provide proactive and reactive case management and customer...
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Warranty Claims Specialist
2 months ago
Croydon, Greater London, United Kingdom AWP Assistance UK Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Warranty Claims Specialist to join our team at AWP Assistance UK Ltd. As a Warranty Claims Specialist, you will be responsible for handling warranty claims and providing exceptional customer service to our clients.Key ResponsibilitiesAssess and process warranty claims in accordance with company...
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Warranty Claims Specialist
2 months ago
Croydon, Greater London, United Kingdom AWP Assistance UK Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Warranty Claims Specialist to join our team at AWP Assistance UK Ltd. As a Warranty Claims Specialist, you will be responsible for handling warranty claims and providing exceptional customer service to our clients.Key ResponsibilitiesAssess and process warranty claims in accordance with company...
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Senior Customer Resolution Officer
5 days ago
Croydon, Greater London, United Kingdom Adecco UK Limited Full timeJob Summary: Adecco UK Limited is seeking a highly skilled Senior Customer Resolution Officer - Property Maintenance Professional to join their team.Key Responsibilities:• Provide proactive and reactive case management and customer service support to the repairs service, back office, and operational staff.• Act as case investigation support for disrepair...