Complaints Resolution Specialist

4 weeks ago


Croydon, Greater London, United Kingdom Adecco UK Limited Full time
Job Title: Complaints Officer

We are seeking a skilled Complaints Officer to join our team at Adecco UK Limited. As a Complaints Officer, you will be responsible for investigating, resolving, and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing, with a particular focus on responsive repairs.

Key Responsibilities:
  • Investigate and resolve complaints at Stage 1 and 2 of the Corporate complaints procedure
  • Coordinate and respond to Freedom of Information requests, Data protection enquiries, and complaints
  • Respond to Press enquiries, Red File cases, and complaints related to the service
  • Coordinate and respond to cases referred to the LGO and enquiries from Members of Parliament and Elected Members of the Council
Requirements:
  • Previous experience in handling Repairs Complaints is essential
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
What We Offer:
  • A competitive hourly rate of £19.95 per hour PAYE / £25.88 per hour Umbrella (increasing to £27.12 from 13th week)
  • A hybrid working arrangement with days in office (Croydon) and remainder at home

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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