Customer Success Executive

6 hours ago

London, United Kingdom Calibre8 Recruitment Ltd Full time

Job Title: eDiscovery Customer Success Executive - Hybrid role - MUST have eDiscovery Experience


Package: Up to £60K basic - 5K Bonus, Pension, Healthcare, 25 days Annual Leave


Please only apply if you have eDiscovery experience


Starting immediately, we are looking for a customer-facing, proactive, and solution-orientated individual with exceptional communication skills to fulfil the role of Customer Success Executive.


The Role will involve:

  • Training up new users
  • Developing and delivering a training course to all new users of users that progresses their knowledge from zero to highly competent
  • Building relationships Developing long-term relationships with clients, identifying key stakeholders, and cultivating them into supporters
  • Leading meetings Planning and leading customer meetings, including quarterly business reviews
  • Understanding customer usage and account health to mitigate renewal risk
  • Providing guidance and acting as a trusted advisor, providing “How to” guidance and support throughout the customer lifecycle
  • Ensuring customer satisfaction and retention by proactively addressing their needs and concerns
  • Working with other teams Working closely with sales, marketing, and product teams to deliver a seamless customer experience


Key responsibilities of this role include:

  • Training up new users to a high level
  • Overseeing and safeguarding the client relationship
  • Serving as the main external point of contact for any escalations
  • Providing proactive management and risk mitigation for clients
  • Driving adoption and growth within accounts


The successful candidate must have experience in a similar role and ideally within the eDiscovery industry. The Role will be predominately Home Based though the candidate must be prepared to work from the London at least once a week.


If you would like to find out about this role or any other positions please do send an updated CV to leighb@calibre8.co.uk

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