Customer Success Executive

6 months ago

London, United Kingdom Smartbox.ai Limited Full time

Are you passionate about helping customers achieve their goals with cutting-edge technology? Do you have a knack for solving problems and delivering exceptional service? If so, you might be the perfect fit for our Customer Success team

We are an AI data-analytics software start-up that helps businesses gain clarity and insights into their data. Our platform leverages artificial intelligence to analyse, redact and review unstructured data, specifically when tackling information requests (e.g. DSARs and FOIs) or managing data breaches.

As a Customer Success Executive, you will be responsible for:

- Training new customers on how to use our platform and best practices
- Doing project work with customers to help them achieve their desired outcomes
- Responding to customer queries and providing timely and accurate solutions
- Managing customer tickets and escalating them when necessary
- Troubleshooting client issues
- Maintaining the knowledge base with relevant articles and videos

To be successful in this role, you will need:

- 3+ years of experience in a customer success role, preferably in a SaaS environment
- Comfortable adopting and communicating a technical product to different audiences
- Happy to pick up the phone and build rapport with customers
- Excellent written and verbal communication skills
- A positive and proactive attitude

Further information:

- Location: Central London
- Company size: 15 but fast-growing
- Work from home: 2 days a week
- Holidays: 25 days

**Salary**: £35,000.00-£45,000.00 per year

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Customer success: 2 years (required)

Ability to Commute:

- London (required)

Work Location: In person

  • Head of Customer Success

    2 weeks ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time €80,000

    The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer Success strategy...

  • Head of Customer Success

    2 weeks ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time €80,000

    The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer Success strategy...

  • Head of Customer Success

    2 weeks ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Description The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer...

  • Head of Customer Success

    4 days ago

    london, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Description The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer...

  • Head of Customer Success

    3 weeks ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Head of Customer Success

    3 weeks ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Head of Customer Success

    3 weeks ago

    London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Head of Customer Success

    2 weeks ago

    London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer Success strategy...

  • Head of Customer Success

    3 weeks ago

    London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Head of Customer Success

    3 weeks ago

    London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Customer Success Executive

    4 weeks ago

    London, Greater London, United Kingdom Natterbox Limited Full time

    Job TitleCustomer Success/success ExecutiveAbout the RoleWe are seeking a highly organised and personable individual to join our team as a Customer Success/success Executive. This exciting new role involves working closely with the Customer Success team to deliver an exceptional customer experience.

  • Customer Success Executive

    6 months ago

    London, United Kingdom Give A Grad A Go Full time

    A great starting salary of £30,000 with regular check ins and salary reviews - Great offices based in Holborn with flexible working - Excellent growth and personal development plans, a real opportunity to progress **Company profile - Dynamic and innovative charity support platform** This company is a dynamic and innovative platform that connects...

  • Customer Success Executive

    6 months ago

    London, United Kingdom Give A Grad A Go Full time

    Invaluable exposure to high-profile clients - Excellent growth and personal development plans, a real opportunity to progress - Great offices based in Holborn with flexible working **Company profile - Dynamic and Innovative Charity Support Platform** This company is a dynamic and innovative platform that connects individuals with once-in-a-lifetime...

  • Customer Success Executive

    5 days ago

    London, Greater London, United Kingdom Nextchallenge Full time

    Job Title: Customer Success ExecutiveWe are looking for a skilled Customer Success Executive to provide exceptional customer service for our online products in the Turkish market.About the Role:You will be part of our Turkish-speaking Customer Success team, responsible for delivering high-quality services to our customers. The ideal candidate will have...

  • Customer Success Executive

    6 months ago

    London, United Kingdom Chambers & Partners Full time

    **Vacancy No** - VN347 **Location** **Employment Type** - Perm **Basis** **Fixed Term Duration** **Overview** - We are looking for a Customer Success Executive to join our team at Chambers and Partners. The Customer Success Executive - Data & Analytics specialist is focused on managing and supporting the Chambers Insight and Business Intelligence...

  • Customer Success Executive

    6 months ago

    London, United Kingdom Essensys Full time

    Do you want to be part of a culture that lives by its values and is cheering for your success? At essensys, we are looking for a dynamic and driven **Customer Success Executive** to join our team. - Competitive salary + great benefits - Permanent, full-time, London - Opportunity to work for a Global organisation - Flexible working environment with a focus on...

  • Customer Success Executive

    7 months ago

    London, United Kingdom Essensys Full time

    Do you want to be part of a culture that lives by its values and is cheering for your success? At essensys, we are looking for a dynamic and driven **Customer Success Executive** to join our team. - Competitive salary + raft of benefits, including family-friendly benefits (enhanced maternity and paternity, birthday off, Cultural Celebration Day, to name a...

  • Customer Success Executive

    4 days ago

    London, Greater London, United Kingdom WalkMe Full time

    About the RoleWe are seeking an experienced Enterprise Digital Adoption Specialist to join our team at WalkMe. This role will involve working closely with Fortune 1000 companies and their executives to ensure they maximize the value from our product.Key ResponsibilitiesMaintain a deep understanding of our product and roadmap, enabling you to guide customers...

  • Customer Success S

    2 weeks ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time €80,000

    Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Customer Success focussed! Lead the Customer Success strategy for this exciting med-tech scale-up! 1mil, you’ll lead a team of 3 and create a ‘best-in-class’ customer success function. Experience within SaaS Customer Success, both as an Individual...

  • Customer Success S

    2 weeks ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time €80,000

    Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Customer Success focussed! Lead the Customer Success strategy for this exciting med-tech scale-up! 1mil, you’ll lead a team of 3 and create a ‘best-in-class’ customer success function. Experience within SaaS Customer Success, both as an Individual...