Audio Visual Field Service Team Leader

2 weeks ago

Egham, United Kingdom proAV Ltd Full time

About The Role

Role Overview:

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Field Service Team Leader to be a key part of our Egham team, representing proAV, working closely with the Field Service Engineering Supervisor, taking full responsibility for providing and supporting a fully comprehensively trained Field Service Engineering team to support business requirements.

Ensuring the FSE team are aligned with all other proAV departments and proAV working practices. You shall act as a role model for the wider field service team, providing guidance and support where required within your team. You will be the go-to for advanced technical diagnostics and escalated service calls.

You will be responsible for ensuring fault resolution is to Client satisfaction within your team: ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets.

This is an exciting opportunity for an exceptional, experienced Field Service Team Leader to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities:

  • Mentor and train Field Service Engineers within your team.
  • Align training requirements with current technical contract obligations.
  • Identify training requirements and appropriate courses for the Field Team in collaboration with another team leads.
  • Identify standard tool kit / consumable requirements for the Field Team in collaboration with another team leads.
  • Point of technical escalation for fault calls within your team.
  • Be responsible for Service contract mobilastions and Service handovers from the project teams.
  • Assist in forming Field Service policy (i.e. when to undertake firmware upgrades, or what to do if running late, programming etc. -
  • Service improvement initiatives.
  • Build and release 'How to’ files for engineering where appropriate.
  • Be part of technical committee to align Service strategy.
  • Field service engineering work as required.
  • Travelling to Client sites (including European travel if required).
  • Site surveys.
  • Small works installations, including handover to Client.

Desirable skills:

  • Technically proficient in AV / VC / UC technologies.

  • Able to manage Client communications and escalations.

  • Calm under pressure.

  • Ability to take responsibility.

  • Ability to multitask and prioritise.

  • Excellent communicator on both telephone and email.

  • Meticulous attention to detail.

  • Organised.

  • Able to lead and drive a remote based FSE team.
  • Flexible approach.

Role Overview:

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion:

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

  • Audio Visual Field Service Team Leader

    1 day ago

    Egham, United Kingdom proAV Ltd Full time

    About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Field Service Team Leader to be a key part of our Egham team, representing proAV, working closely with the Field Service Engineering Supervisor,...

  • Audio Visual Field Service Team Leader

    2 weeks ago

    Egham, United Kingdom proAV Limited Full time

    Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Field Service Team Leader to be a key part of our Egham team, representing proAV, working closely with the Field Service Engineering Supervisor, taking full...

  • Audio Visual Field Service Team Leader

    7 days ago

    Egham, United Kingdom proAV Limited Full time

    Role Overview:proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced Field Service Team Leader to be a key part of our Egham team, representing proAV, working closely with the Field Service Engineering Supervisor, taking full...

  • Audio Visual Field Service Team Leader

    4 days ago

    Egham, Surrey, United Kingdom proAV Ltd Full time

    About The Role Job Overview: proAV Ltd is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. We are seeking an experienced Field Service Team Leader to be a key part of our Egham team, representing proAV Ltd, working closely with the Field Service Engineering Supervisor, taking full...

  • Audio Visual Field Service Team Leader

    4 days ago

    Egham, Surrey, United Kingdom proAV Ltd Full time

    About The Role Job Overview: proAV Ltd is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. We are seeking an experienced Field Service Team Leader to be a key part of our Egham team, representing proAV Ltd, working closely with the Field Service Engineering Supervisor, taking full...

  • Audio Visual Integration Engineer

    3 weeks ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    Position Overview proAV Limited is a prominent global provider of audio-visual integration and event services, collaborating with a diverse range of clients worldwide. We are currently seeking a skilled Commissioning Engineer to join our dynamic team, playing a crucial role in delivering commissioning services for installed audio-visual equipment. This...

  • Audio Visual Commissioning Technician

    3 weeks ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    Position Overview proAV Limited is a prominent global provider of audio-visual integration services, delivering exceptional AV and event solutions across a diverse range of client partnerships worldwide. We are currently seeking a skilled Commissioning Engineer to join our team, taking a pivotal role in overseeing the commissioning of installed...

  • Audio Visual Installation Engineer

    4 months ago

    Egham, United Kingdom Sys-Teams Limited Full time

    Job Purpose:To install Audio Visual equipment.Reporting to:Engineering ManagerKey FocusThe main focus of this role is the installation of Audio visual equipment on various commercial sites, Liaising with internal staff as well as the customer to confirm installation requirements prior to commencing the scheduled work. A large part of the role is the ability...

  • AV Field Service Team Manager

    6 days ago

    Egham, Surrey, United Kingdom proAV Ltd Full time

    About the RoleJob Overview:proAV Ltd is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Field Service Team Leader to be a key part of our Egham team, representing proAV, working closely with the Field Service Engineering Supervisor, taking full responsibility...

  • Audio Visual Design Manager

    3 months ago

    Egham, United Kingdom proAV Limited Full time

    Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our requirement is for an experienced Design Manager to be a key part of our team, representing proAV, taking full responsibility for overseeing and managing the design department, providing leadership, and...

  • ProAV Field Service Team Lead

    6 days ago

    Egham, Surrey, United Kingdom proAV Ltd Full time

    About the RoleJob Overview:proAV Ltd is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Field Service Team Leader to be a key part of our Egham team, representing proAV Ltd, working closely with the Field Service Engineering Supervisor, taking full...

  • AV Field Service Engineer

    16 hours ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Job OverviewWe are seeking an experienced AV Field Service Engineer to join our Field Engineering team, representing proAV Limited, and taking full responsibility for maintaining high levels of Customer Service...

  • AV Field Service Engineer

    19 hours ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Job OverviewWe are seeking an experienced AV Field Service Engineer to join our Field Engineering team, representing proAV Limited, and taking full responsibility for maintaining high levels of Customer Service...

  • AV Field Service Engineer- Midlands

    5 months ago

    Egham, United Kingdom proAV Limited Full time

    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing proAV, taking full responsibility for maintaining high levels...

  • Audio Visual Design Manager

    2 days ago

    Egham, United Kingdom proAV Limited Full time

    Job Description**Role Overview**proAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Design Manager to be a key part of our team, representing proAV, taking full responsibility for overseeing and managing the design department, providing...

  • Audio Visual Design Manager

    2 days ago

    Egham, United Kingdom proAV Limited Full time

    Job Description**Role Overview**proAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Design Manager to be a key part of our team, representing proAV, taking full responsibility for overseeing and managing the design department, providing...

  • Senior Electrical Technician

    3 weeks ago

    Egham, Surrey, United Kingdom Smart Wire Ltd Full time

    Company OverviewSmart Wire Ltd is a leader in the field of Audio Visual & Lighting Programming, committed to delivering exceptional customer satisfaction. We specialize in a range of services from basic electrical modifications to advanced "smart home" automation setups, ensuring precision and quality in every project.Position SummaryThis is a full-time,...

  • Audio Technical Specialist

    3 months ago

    Egham, United Kingdom Royal Holloway University London Full time

    APPLY ONLINE VIA THE UNIVERSITY ADVERT The Audio Technical Specialist will provide a range of support services for students and staff across the School of Performing and Digital Arts as a member of a wider technical team. They are responsible for the day-to-day running and maintenance of facilities and equipment in our music production and sound recording...

  • Training Specialist

    3 months ago

    Egham, United Kingdom QSC, LLC Full time

    Overview: Founded over 50 years ago, QSC, LLC, is a globally recognised leader in the design and manufacturing of professional audio/video system solutions. Training our customers is an essential part of our strategy, as we want to ensure that they can make the most of Q-SYS and achieve their goals. We offer a variety of training options, including online...

  • Applications Engineer UK

    3 months ago

    Egham, United Kingdom QSC Full time

    Overview QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally...