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ProAV Field Service Team Lead

2 months ago

Egham, Surrey, United Kingdom proAV Ltd Full time

About the Role

Job Overview:

proAV Ltd is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

We are seeking an experienced Field Service Team Leader to be a key part of our Egham team, representing proAV Ltd, working closely with the Field Service Engineering Supervisor, taking full responsibility for providing and supporting a fully comprehensively trained Field Service Engineering team to support business requirements.

Key Responsibilities:

  • Mentor and train Field Service Engineers within your team.
  • Align training requirements with current technical contract obligations.
  • Identify training requirements and appropriate courses for the Field Team in collaboration with another team leads.
  • Identify standard tool kit / consumable requirements for the Field Team in collaboration with another team leads.
  • Point of technical escalation for fault calls within your team.
  • Be responsible for Service contract mobilizations and Service handovers from the project teams.
  • Assist in forming Field Service policy (i.e. when to undertake firmware upgrades, or what to do if running late, programming etc. -
  • Service improvement initiatives.
  • Build and release 'How to' files for engineering where appropriate.
  • Be part of technical committee to align Service strategy.
  • Field service engineering work as required.
  • Travelling to Client sites (including European travel if required).
  • Site surveys.
  • Small works installations, including handover to Client.

Requirements:

  • Technically proficient in AV / VC / UC technologies.
  • Able to manage Client communications and escalations.
  • Calm under pressure.
  • Ability to take responsibility.
  • Ability to multitask and prioritise.
  • Excellent communicator on both telephone and email.
  • Meticulous attention to detail.
  • Organised.
  • Able to lead and drive a remote based FSE team.
  • Flexible approach.

About proAV Ltd

proAV Ltd designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents.

We have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

We are committed to supporting and promoting an inclusive culture for all employees and job applicants, and we do not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.