Audio Visual Field Service Engineer

3 days ago

Egham, Surrey, United Kingdom proAV Limited Full time

About The Role


proAV Limited is seeking an experienced AV Field Service Engineer to join our Field Engineering team. As a key member of our team, you will be responsible for providing first-class technical support to our clients, ensuring prompt resolution of technical issues and maintaining high levels of customer satisfaction. This role involves extensive travel to client sites, both nationally and internationally, to provide on-site support and maintenance services.


Key Responsibilities



  • Carry out field service engineering work as required, including on-site service engineering and preventative maintenance calls.
  • Manage client communications and escalations, ensuring prompt resolution of technical issues.
  • Develop and maintain excellent customer relationships, providing a high level of technical support and ensuring client satisfaction.
  • Work closely with our team to ensure effective site coordination and support, including small works installations and handovers.
  • Administer tasks necessary to support the engineering role, including rotation of client sites and site surveys.

Desirable Skills



  • Technically proficient in AV/VC/UC technologies.
  • Able to manage client communications and escalations.
  • Calm under pressure, with the ability to multitask and prioritise.
  • Excellent communicator on both telephone and email, with meticulous attention to detail.
  • Organised and flexible, with a willingness to work a rotational shift basis.

What We Offer


As an AV Field Service Engineer with proAV Limited, you will have the opportunity to work with a leading global audio visual integrator, providing AV and event services to a diverse range of clients. Our comprehensive benefits package includes competitive remuneration, training and development opportunities, and a positive working environment.


How to Apply


If you are a motivated and experienced AV Field Service Engineer looking for a new challenge, please submit your application, including your CV and a covering letter, to [insert contact details].

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