AV Field Service Professional

3 days ago

Egham, Surrey, United Kingdom proAV Limited Full time

About the Role

proAV Limited, a leading global audio visual integrator, offers AV and event services across multiple client partnerships globally.

Our current requirement is for an experienced AV Field Service Engineer to join our Field Engineering team, representing proAV Limited. The successful candidate will take full responsibility for maintaining high levels of customer satisfaction through onsite attendance and remote technical support. Due to the nature of the Support Services business, these areas are subject to tight SLAs and KPIs.

You will develop and sustain excellent customer relationships while providing first-class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution meets client expectations, upholding the commercial impact of the account. Additionally, you will manage and timely update fault tickets.

This is an exciting opportunity for an exceptional, experienced AV Field Service Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Key Responsibilities include:

  • Field service engineering work as required
  • Onsite Service Engineering covering client sites as required
  • Travelling to Client sites (including European travel if required)
  • Site and event coordination and support
  • Preventative Maintenance calls as required
  • Rotation of client sites as required
  • Site surveys
  • Small works installations, including handover to Client
  • Working any rotational shift basis as required
  • Administration necessary to support engineering role

The ideal candidate should possess the following desirable skills:

  • Technically proficient in AV/VC/UC technologies
  • Able to manage Client communications and escalations
  • Calm under pressure
  • Ability to take responsibility
  • Ability to multi-task and prioritise
  • Excellent communicator on both telephone and email
  • Meticulous attention to detail
  • Organised Flexible approach

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