Training Specialist

3 months ago

Egham, United Kingdom QSC, LLC Full time

Overview:
Founded over 50 years ago, QSC, LLC, is a globally recognised leader in the design and manufacturing of professional audio/video system solutions.

Training our customers is an essential part of our strategy, as we want to ensure that they can make the most of Q-SYS and achieve their goals. We offer a variety of training options, including online courses and webinars and in-person workshops in our state-of-the art training centre. We also provide ongoing support and resources through our website, forums, and technical assistance. By training our customers, we not only help them succeed, but also build long-term relationships and foster loyalty.

Our culture empowers everyone to bring their full, authentic selves to work. Harnessing the power of individuals through effective teamwork to be the best we can, with a commitment to doing the right thing.

**Responsibilities**:
Elevating the Q-SYS knowledge and expertise of our key partners, (including integrators, consultants, and end-users) from the AV (Audio Visual) Industry through the delivery of award-winning training courses on cutting-edge technology solutions (including AI).

Collaboration with the global training, and product management functions to refine and develop the Q-SYS training curriculum as we develop market leading solutions.

**Key Duties & Responsibilities**:

- Deliver a defined curriculum of content within the UK and Ireland, including classroom courses, on-the-road training, and webinars.
- Coordinate and plan training sessions in response to market demand.
- Mark Q-SYS exam submissions and provide feedback to students.
- Gather feedback from the classroom and from sales teams to inform the development of the training curriculum and strategy, alongside the EMEA Training Manager and global product management teams.
- Collaborate with sales teams to ensure prioritisation of content based on needs of strategic accounts.
- Participate in market research, competitor, and customer surveys in conjunction with the product development teams.
- Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
- Attend industry training and develop relevant knowledge and skills to enhance performance. Participate and enhance regional trade shows as required

Qualifications:
**Requirements**:

- Education to degree level or qualification in an industry relevant field is preferred
- Excellent and engaging presentation skills
- A passionate for market leading technology and able to convey complex topics in a straightforward manner.
- Excellent interpersonal skills with the ability to form strong working relationships quickly
- Well organised to manage conflicting priorities
- Natural intellect with a prominent level of emotional intelligence
- Highly motivated and results oriented - driven to succeed
- Confident with excellent influencing skills
- Professionally presented with natural gravitas
- Excellent communication skills (both verbal and written)
- Fluent English language skills (both verbal and written)
- Must have proven experience in delivering technical training to a variety of audiences
- Experience in proposing audio visual or IT infrastructure services is desired
- Experience with Audio, Video and Control systems desired
- Experience in creating training material in PowerPoint and video formats is desired.
- Experience with Salesforce CRM g (or equivalent) is desirable
- Commercially astute with the ability to understand a complex AV system proposition.

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