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Audio Visual Field Service Team Leader

2 months ago

Egham, United Kingdom proAV Ltd Full time

About The Role

Role Overview:

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Field Service Team Leader to be a key part of our Egham team, representing proAV, working closely with the Field Service Engineering Supervisor, taking full responsibility for providing and supporting a fully comprehensively trained Field Service Engineering team to support business requirements.

Ensuring the FSE team are aligned with all other proAV departments and proAV working practices. You shall act as a role model for the wider field service team, providing guidance and support where required within your team. You will be the go-to for advanced technical diagnostics and escalated service calls.

You will be responsible for ensuring fault resolution is to Client satisfaction within your team: ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets.

This is an exciting opportunity for an exceptional, experienced Field Service Team Leader to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities: