Audio Visual Field Service Team Leader
2 weeks ago
Role Overview:
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Field Service Team Leader to be a key part of our Egham team, representing proAV, working closely with the Field Service Engineering Supervisor, taking full responsibility for providing and supporting a fully comprehensively trained Field Service Engineering team to support business requirements.
Ensuring the FSE team are aligned with all other proAV departments and proAV working practices. You shall act as a role model for the wider field service team, providing guidance and support where required within your team. You will be the go-to for advanced technical diagnostics and escalated service calls.
You will be responsible for ensuring fault resolution is to Client satisfaction within your team: ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets.
This is an exciting opportunity for an exceptional, experienced Field Service Team Leader to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities:
* Mentor and train Field Service Engineers within your team.
* Align training requirements with current technical contract obligations.
* Identify training requirements and appropriate courses for the Field Team in collaboration with another team leads.
* Identify standard tool kit / consumable requirements for the Field Team in collaboration with another team leads.
* Point of technical escalation for fault calls within your team.
* Be responsible for Service contract mobilastions and Service handovers from the project teams.
* Assist in forming Field Service policy (i.e. when to undertake firmware upgrades, or what to do if running late, programming etc. –
* Service improvement initiatives.
* Build and release ‘How to’ files for engineering where appropriate.
* Be part of technical committee to align Service strategy.
* Field service engineering work as required.
* Travelling to Client sites (including European travel if required).
* Site surveys.
* Small works installations, including handover to Client.
Desirable skills:
* Technically proficient in AV / VC / UC technologies.
*
Able to manage Client communications and escalations.
*
Calm under pressure.
*
Ability to take responsibility.
*
Ability to multitask and prioritise.
*
Excellent communicator on both telephone and email.
*
Meticulous attention to detail.
*
Organised.
* Able to lead and drive a remote based FSE team.
* Flexible approach.
About Us:
proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.
From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.
We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.
From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.
Equality, Diversity & Inclusion:
proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply
-
Audio Visual Field Service Engineer
3 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleproAV Limited is seeking an experienced AV Field Service Engineer to join our Field Engineering team. As a key member of our team, you will be responsible for providing first-class technical support to our clients, ensuring prompt resolution of technical issues and maintaining high levels of customer satisfaction. This role involves extensive...
-
Audio Visual Systems Specialist
1 month ago
Egham, Surrey, United Kingdom QSC Full timeOverviewQSC is a pioneering technology company that thrives at the intersection of innovative technology and compelling audio-visual experiences. With over 50 years of experience, we have been at the forefront of designing, engineering, and manufacturing high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema...
-
Senior Audio Visual Systems Engineer
4 days ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout proAV LimitedCompany OverviewproAV Limited is a leading global audio visual integrator, providing innovative AV and event services across multiple client partnerships globally.We require an experienced Senior Audio Visual Systems Engineer to be a key part of our Egham team, representing proAV Limited, taking full responsibility for system commissioning...
-
Egham, Surrey, United Kingdom QSC Full timeAbout QSCQSC is a leading manufacturer of professional audio, video, and control solutions for cinema, live performance, and installed sound applications. We thrive where innovative technology and compelling audio-visual experiences intersect.Our CultureAt QSC, we encourage employees to take ownership, think creatively, and push boundaries. Our culture is...
-
Audio-Visual Solutions Consultant
4 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleAn exciting opportunity has arisen for an audio-visual solutions consultant to join our team, delivering globally consistent and supportable technology solutions and services to key customers worldwide.Reporting to the Senior Business Manager, and using an end-to-end consultative approach, the chosen candidate will generate sales for...
-
Audio-Visual Solutions Consultant
4 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleAn exciting opportunity has arisen for an audio-visual solutions consultant to join our team, delivering globally consistent and supportable technology solutions and services to key customers worldwide.Reporting to the Senior Business Manager, and using an end-to-end consultative approach, the chosen candidate will generate sales for...
-
Design Manager
4 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeProAV Limited is seeking an experienced Design Manager to oversee and manage the design department, providing leadership and ensuring best of breed audio visual, smart and technical designs in an agile environment. Key Responsibilities: * Develop and implement design processes that enhance efficiency and quality of output. * Maintain a thorough understanding...
-
Senior Audio Visual Systems Specialist
4 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleproAV Limited is seeking an experienced Commissioning Engineer to join our Egham team, representing the company and taking full responsibility for commissioning services for installed equipment, including video/audio control functionality and maintenance of the various devices.This is an exciting opportunity for an exceptional, experienced...
-
Audio Visual Design Trainee
4 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleRole OverviewproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.As an M&E Design Trainee, you will have the opportunity to work alongside and learn from our skilled Design Team on some of the most technically challenging and diverse AV Projects anywhere in the...
-
Audio Visual Design Trainee
4 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleRole OverviewproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.As an M&E Design Trainee, you will have the opportunity to work alongside and learn from our skilled Design Team on some of the most technically challenging and diverse AV Projects anywhere in the...
-
Audio Visual Design Manager
2 months ago
Egham, United Kingdom CV-Library Full timeRole Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our requirement is for an experienced Design Manager to be a key part of our team, representing proAV, taking full responsibility for overseeing and managing the design department, providing leadership, and...
-
Audio Visual Design Specialist
4 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.As an M&E Design Trainee, you will have the opportunity to work alongside and learn from our skilled Design Team on some of the most technically challenging and diverse AV Projects anywhere in the industry.You...
-
Audio Visual Design Manager
5 months ago
Egham, United Kingdom proAV Limited Full timeRole Overview:proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our requirement is for an experienced Design Manager to be a key part of our team, representing proAV, taking full responsibility for overseeing and managing the design department, providing leadership, and ensuring...
-
Senior Audio Visual Design Manager
4 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeJob Overview:proAV Limited is seeking an experienced Senior Audio Visual Design Manager to join their team. As a key member of the design department, you will be responsible for overseeing and managing the design process, ensuring all work adheres to company standards and project specifications.Key Responsibilities:Develop and implement design processes that...
-
Audio Visual Design Engineer Trainee
2 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleRole OverviewAt proAV Limited, we're a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.As an M&E Design Trainee, you'll work alongside our skilled Design Team on some of the most technically challenging and diverse AV Projects in the industry.You'll be involved in the full...
-
Technical Support Specialist
4 weeks ago
Egham, Surrey, United Kingdom QSC Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at QSC UK. As a key member of our Applications Engineering team, you will be responsible for providing technical support and training to our customers in the UK, Ireland, and Nordic regions.Key ResponsibilitiesProvide technical support and training to customers on QSC...
-
AV Field Service Engineer
4 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleproAV Limited is seeking an experienced AV Field Service Engineer to join our Field Engineering team. As a key member of our team, you will be responsible for providing technical support to our clients, ensuring high levels of customer satisfaction through onsite attendance and remote technical support.Key ResponsibilitiesField service...
-
AV Field Service Engineer- Midlands
7 months ago
Egham, United Kingdom proAV Limited Full timeAbout The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing proAV, taking full responsibility for maintaining high levels...
-
AV Field Service Professional
1 week ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout the RoleproAV Limited, a leading global audio visual integrator, offers AV and event services across multiple client partnerships globally.Our current requirement is for an experienced AV Field Service Engineer to join our Field Engineering team, representing proAV Limited. The successful candidate will take full responsibility for maintaining high...
-
Audio Technical Specialist
5 months ago
Egham, United Kingdom Royal Holloway University London Full timeAPPLY ONLINE VIA THE UNIVERSITY ADVERT The Audio Technical Specialist will provide a range of support services for students and staff across the School of Performing and Digital Arts as a member of a wider technical team. They are responsible for the day-to-day running and maintenance of facilities and equipment in our music production and sound recording...
