Rent Collection Administrator

2 weeks ago


Worcester, United Kingdom Foxtons Full time

About The Role:

The Foxtons Property Management and Lettings Support department provides a variety of services for landlords and tenants. One such service is Rent Collection which ensures that where a landlord has instructed Foxtons to collect rent from their tenant that we are receiving the funds and querying when they are not paid.

Core responsibilities of the role:

  • Contacting tenants at set, regular intervals by any and all means available (telephone, email, text) who have not paid their rent to determine the issue and obtain payment
  • Ensure intervals are hit to make sure any court proceedings would be successful
  • When required, attend court proceedings to provide evidence in cases pertaining to rent arrears
  • Advise landlords of rent arrears and keep them informed until receipt of payment
  • Provide landlords with clear explanations of procedures, timings, and available option

This role also includes one day per week working from home (once the initial induction period has passed).

About You:

  • Excellent communication skills
  • Keen attention to detail
  • Enthusiastic & self-motivated
  • Able to maintain good vendor relationships
  • Experience in an administrative or customer service focused role
  • Experience in a property-related position would be advantageous

About The Company:



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