Telephone Collections Professional

3 days ago


Worcester, Worcestershire, United Kingdom CV-Library Full time

Job Summary:

CV-Library is seeking a skilled Telephone Collections Professional to join its contact centre team. This exciting opportunity involves working with customers who owe money to local authority clients, Transport or third parties acting on their behalf.

Main Responsibilities:

  • Answering customer calls and negotiating payments in difficult circumstances
  • Sometimes engaging in live chat negotiations with customers
  • Providing signposting to non-profit debt advice agencies for customers with financial difficulties
  • Maintaining accurate accounts and updating our systems with correct notes

Requirements:

  • At least 2 years of experience in customer service or contact centres
  • Confidence when dealing with customers over the phone, often in challenging situations
  • Previous practical office administration experience
  • A comfort level with using various technologies and software systems

What We Offer:

  • A company pension plan
  • A colleague discount scheme
  • A Christmas Savings Scheme
  • Free on-site parking
  • An Employee Assistance Programme
  • A birthday holiday allowance
  • An attractive bonus, incentives, and performance rewards
  • Hybrid working (subject to reaching required standards)

The estimated salary range for this role is £22,308-£23,999 plus commission, potentially reaching an OTE of £28-£32k.



  • Worcester, Worcestershire, United Kingdom Worcester Polytechnic Institute Full time

    Job DescriptionThe Curator of Historical Records and Collections at Worcester Polytechnic Institute (WPI) is responsible for overseeing the entire scope of collections and service operations for WPI's Institutional Archives, Manuscripts, Rare Books, and Art & Objects. This includes establishing intellectual control of archival materials based on archival...


  • Worcester, Worcestershire, United Kingdom Worcester Polytechnic Institute Full time

    Archives and Special Collections LeadershipThe University Archivist and Assistant Director for Special Collections will lead the development and implementation of programs and services that preserve and showcase the historical legacy of the WPI community.Responsibilities:Develop and execute a comprehensive strategy for the growth and stewardship of the...


  • Worcester, Worcestershire, United Kingdom Worcester Polytechnic Institute Full time

    Job Title: University Archivist and Assistant Director for Special CollectionsJob Summary:The University Archivist and Assistant Director for Special Collections provides leadership, mentorship, and vision for programs and services that document, preserve, and share the rich historical legacy of the WPI community and its cultural and intellectual life...


  • Worcester, Worcestershire, United Kingdom Audi Worcester Full time

    Job OverviewWe are seeking a highly motivated Car Sales Specialist to join our Audi Dealership in Worcester. As a Sales Executive with Listers, you will be responsible for matching our customers with the right Audi vehicle, ensuring they have the features and add-ons to suit their needs.Key ResponsibilitiesYou will build trust and communicate effectively...


  • Worcester, Worcestershire, United Kingdom Bromford Full time

    We are seeking a highly skilled Income Collection Specialist to join our team in the Worcestershire and Herefordshire region. As an experienced professional in housing or benefits advice, you will play a vital role in helping us provide safe, secure, and warm homes to over 100,000 people.About the RoleThis is a full-time, 9-month fixed-term contract position...


  • Worcester, Worcestershire, United Kingdom Asda Stores Ltd Full time

    Join our team at Asda Stores Ltd in Worcester as a Retail Healthcare Professional.With a competitive salary of £12.04 per hour, you'll have the opportunity to make a real difference in our customers' lives.Job Overview:As a Retail Healthcare Professional, you'll work closely with our pharmacy team to deliver exceptional customer service and support our...


  • Worcester, Worcestershire, United Kingdom Foxtons Full time

    About The RoleThe Foxtons Property Management and Lettings Support department provides a variety of services for landlords and tenants. One such service is Credit Control and Rent Collection which ensures that where a landlord has instructed Foxtons to collect rent from their tenant that we are receiving the funds and querying when they are not paid.Core...

  • Credit Controller

    1 month ago


    Worcester, Worcestershire, United Kingdom Foxtons Full time

    About The RoleThe Foxtons Property Management and Lettings Support department provides a variety of services for landlords and tenants. One such service is Credit Control and Rent Collection which ensures that where a landlord has instructed Foxtons to collect rent from their tenant that we are receiving the funds and querying when they are not paid.Core...


  • Worcester, Worcestershire, United Kingdom LOCALiQ Full time

    We are seeking a Media Sales Professional to join our advertising team at LOCALiQ. As a key member of our team, you will be responsible for developing and maintaining relationships with local businesses to promote our advertising platforms.Key responsibilities include:Telephoning existing, lapsed, and new customers to discuss their advertising...


  • Worcester, Worcestershire, United Kingdom LOCALiQ Full time

    Media Sales Executive Opportunity at LOCALiQWe are seeking a highly skilled Media Sales Executive to join our advertising team based in Kendal.Our well-established media brands offer great advertising platforms for local businesses.As a Media Sales Executive, you will be responsible for telephoning existing, lapsed and new customers to discuss their...


  • Worcester, Worcestershire, United Kingdom Practice Plus Group Full time

    About This RoleWe are seeking an experienced General Practitioner to join our multidisciplinary team in the Worcestershire Out-of-Hours service.This is a fantastic opportunity for you to develop your skills and expertise as a GP, providing diagnosis, treatment, and advice via face-to-face and telephone consultations.


  • Worcester, Worcestershire, United Kingdom Foxtons Full time

    About The RoleThe Foxtons Property Management and Lettings Support department provides a range of services for landlords and tenants. One such service is Credit Control and Rent Collection, ensuring that landlords receive rent when due. Our Credit Controller will contact tenants at set intervals to determine the issue and obtain payment.Key...


  • Worcester, Worcestershire, United Kingdom Thorn Baker Construction Full time

    About the Role: We are looking for a talented New Homes Sales Professional to lead our sales efforts and drive business growth. As a key member of the sales team, you will be responsible for receiving customer enquiries, providing information, and negotiating new homes sales.Key Responsibilities:- Receive telephone, email, and walk-in enquiries from...

  • Credit Controller

    4 weeks ago


    Worcester, Worcestershire, United Kingdom Foxtons Full time

    About The RoleThe Foxtons Property Management and Lettings Support department provides various services for landlords and tenants. One such service is Credit Control and Rent Collection, ensuring the timely receipt of funds and addressing payment issues.Key Responsibilities:Contact tenants at regular intervals to determine payment issues and obtain...


  • Worcester, Worcestershire, United Kingdom LOCALiQ Full time

    We are seeking a Media Sales Executive to join our advertising team at LOCALiQ. As a key member of our team, you will be responsible for developing and maintaining relationships with local businesses to promote our advertising platforms.Key responsibilities include:Telephoning existing, lapsed, and new customers to discuss their advertising needsIdentifying...

  • Sales Professional

    3 weeks ago


    Worcester, Worcestershire, United Kingdom Lookers Full time

    About the RoleLookers Worcester Mercedes-Benz is seeking an ambitious and experienced Sales Executive to join our hard-working and friendly team on site.You will work alongside our passionate Sales team to provide Lookers first-class customer service.As a Sales Executive, you will be a key point of contact and pay close attention to detail to understand...


  • Worcester, Worcestershire, United Kingdom Abm Full time

    About the RoleWe are seeking a highly motivated Facilities Maintenance Professional to join our team at Crowngate Shopping Centre.Job SummaryThis is a fantastic opportunity to work in a dynamic environment and be part of a leading facilities management company. As a Facilities Maintenance Professional, you will be responsible for delivering exceptional...


  • Worcester, Worcestershire, United Kingdom Howden Insurance Brokers Ltd Full time

    Welcome to Howden Insurance Brokers Ltd, a leading international insurance company. We are currently seeking an experienced Assistant Account Handler to join our Marine team.About the RoleThe successful candidate will be responsible for delivering an excellent and comprehensive service in the administration of new business, ensuring that customers' needs are...

  • Sales Professional

    4 weeks ago


    Worcester, Worcestershire, United Kingdom Lookers Full time

    OverviewWorcester Mercedes-Benz44 hours£65,000 OTE (including £25,000 basic plus uncapped commission)Lookers Worcester Mercedes-Benz is seeking an ambitious and experienced Sales Executive to join our hard-working and friendly team on site. You will work alongside our passionate Sales team to provide exceptional customer service.As a Sales Executive, you...


  • Worcester, Worcestershire, United Kingdom SW Healthcare Full time

    GP Physician at Worcester City PCNThis is a fantastic opportunity to work as a GP Physician at Worcester City PCN, providing high-quality medical services to patients in a primary care setting. The post holder will be required to work within the agreed location, dealing with a wide range of health needs, including general practice, overflow hub, home visits,...