Telephone Collections Professional
3 days ago
Job Summary:
CV-Library is seeking a skilled Telephone Collections Professional to join its contact centre team. This exciting opportunity involves working with customers who owe money to local authority clients, Transport or third parties acting on their behalf.
Main Responsibilities:
- Answering customer calls and negotiating payments in difficult circumstances
- Sometimes engaging in live chat negotiations with customers
- Providing signposting to non-profit debt advice agencies for customers with financial difficulties
- Maintaining accurate accounts and updating our systems with correct notes
Requirements:
- At least 2 years of experience in customer service or contact centres
- Confidence when dealing with customers over the phone, often in challenging situations
- Previous practical office administration experience
- A comfort level with using various technologies and software systems
What We Offer:
- A company pension plan
- A colleague discount scheme
- A Christmas Savings Scheme
- Free on-site parking
- An Employee Assistance Programme
- A birthday holiday allowance
- An attractive bonus, incentives, and performance rewards
- Hybrid working (subject to reaching required standards)
The estimated salary range for this role is £22,308-£23,999 plus commission, potentially reaching an OTE of £28-£32k.
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