Contact/Call Centre Advisor

3 months ago


Midlothian, United Kingdom Pontoon Remote Work Freelance Full time

Contact/ Call centre Advisor

Edinburgh

6 months

£12.22 per hour PAYE

My high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 12-month contracting position.

  • Responds to all shareholder queries received by phone, email, letter or webchat. 80% of the role is phonebased and the other 20% is investigating cases.
  • Places telephone trades in accordance with instructions received.
  • Responds to straightforward questions about shareholder accounts and provides more advanced technical assistance.
  • Responses are fast, efficient, and accurate.
  • Investigates errors in shareholder accounts and statements.
  • Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures and responds to shareholder once issue resolved.
  • Reviews daily open items to ensure proper follow-up and closure.
  • Responsible for the quality and completion of own work.
  • High school/secondary school or the equivalent combination of education and experience is required.
  • Experience in contact centre or client service preferred.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.



  • Midlothian, United Kingdom Pertemps Scotland Full time

    Location: Valley Park Community Centre, 37 Southhouse Rd, Edinburgh EH17 8EUHours: 36 hours per week (Monday - Friday, 9-5)Pay: £12.81 per hourContract Length: 3 months initiallyStart Date: ASAPJob Overview:We are seeking a face to face customer contact advisor t to join our friendly team at Valley Park Community Centre. This is a customer-facing role,...

  • Beauty Advisor

    4 weeks ago


    Midlothian, United Kingdom Zachary Daniels Full time

    Beauty Advisor | Full Time | Up to £25,000 Zachary Daniels are currently recruiting for a Beauty Advisor for an international beauty brand. This is a fantastic opportunity to join this retailer as a Beauty Advisor in Edinburgh city centre. You will understand the importance of a personal 1-2-1 service to your customers and drive sales through consultations...


  • Midlothian, United Kingdom Search Full time

    French/UK Speaking Customer advisor role (Hybrid)You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service and providing in-depth insights to their...


  • Midlothian, United Kingdom Search Full time

    Customer Service AdvisorOur client is one of the leading manufacturers in the country and is currently on the look out for a x2 Customer Service Advisor's due to growth who are passionate about helping people to join their operations team in the City Centre of Edinburgh ASAP on a full time permanent basis due to growth in this area.Salary - £22,776Working...


  • Midlothian, United Kingdom Search Full time

    Job Summary:We are seeking a highly skilled and fluent French speaking Customer Service Advisor to join our team at Search. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving any issues that may arise, and ensuring that our clients are satisfied with our services.About the Role:The...

  • Part-Time Advisor

    3 weeks ago


    Midlothian, United Kingdom Search Full time

    Job SummaryWe are seeking a highly skilled and fluent French speaking Customer Service Advisor to join our team at Search. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, resolving any issues that may arise, and ensuring that our customers receive the best possible...


  • Midlothian, United Kingdom Search Full time

    Customer Service AdvisorOur client, a leading manufacturer, is seeking two Customer Service Advisors to join their operations team in Edinburgh. This is a full-time permanent position with a competitive salary of £22,776.Key Responsibilities:Handle inbound calls from customers, providing product information and resolving queries.Process orders accurately...


  • Midlothian, United Kingdom Search Full time

    Customer Service AdvisorOur client, a leading manufacturer, is seeking two Customer Service Advisors to join their operations team in Edinburgh. This is a full-time permanent position with a competitive salary of £22,776.Key Responsibilities:Handle inbound calls from customers, providing product information and resolving queries.Process orders accurately...

  • Service Advisor

    2 weeks ago


    Midlothian, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Audi Edinburgh.Key ResponsibilitiesBooking MOTs, services, and other repair work for our customersAdvising customers on warranty cover and upselling additional parts and accessoriesLiaising with the Aftersales department to schedule appointments...

  • Service Advisor

    2 weeks ago


    Midlothian, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Audi Edinburgh.Key ResponsibilitiesBooking MOTs, services, and other repair work for our customersAdvising customers on warranty cover and upselling additional parts and accessoriesLiaising with the Aftersales department to schedule appointments...

  • Service Advisor

    3 months ago


    Midlothian, United Kingdom Lookers Full time

    Overview Audi Edinburgh  Monday - Friday 8:00am-5:00pm. Saturdays 08.00am - 12.00pm (1 in 3) Basic Salary - 26k to 28k - uncapped bonus opportunities! Lookers Audi Edinburgh is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 3 Service Advisors, 12 Vehicle Technicians and our...


  • Midlothian, United Kingdom Search Full time

    Customer Service AdvisorWe are seeking a highly skilled Customer Service Advisor to join our operations team in Edinburgh. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.Key Responsibilities:Respond to inbound calls from customers, providing...


  • Midlothian, United Kingdom Search Full time

    Customer Service AdvisorWe are seeking a highly skilled Customer Service Advisor to join our operations team in Edinburgh. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.Key Responsibilities:Respond to inbound calls from customers, providing...


  • Midlothian, United Kingdom Search Full time

    Job SummaryWe are seeking a highly skilled and fluent French speaking Customer Service Advisor to join our team at Search. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving any issues that may arise, and ensuring that our clients are satisfied with our services.About the RoleThe...


  • Midlothian, United Kingdom Search Full time

    Job SummaryWe are seeking a highly skilled and fluent French speaking Customer Service Advisor to join our team at Search. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving any issues that may arise, and ensuring that our clients are satisfied with our services.About the RoleThe...

  • Sales Advisor

    2 months ago


    Midlothian, United Kingdom Spire Healthcare Full time

    Private Patient Sales Adviser | Spire Murrayfield Hospital - Edinburgh | Full-Time – Excellent Salary and Benefits Spire Murrayfield Hospital is looking to recruit a Private Patient Sales Adviser, who will provide excellent levels of customer service to patients making enquiries into the hospital by telephone and email. Experience of sales, telephony...

  • Service Advisor

    4 days ago


    Midlothian, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Edinburgh Audi. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our customers receive a first-class experience throughout their visit to our dealership.Key ResponsibilitiesBooking MOTs,...

  • Service Advisor

    1 week ago


    Midlothian, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Edinburgh Audi. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring seamless communication, and delivering a first-class experience for our customers.Key ResponsibilitiesBooking MOTs, services, and...

  • Service Advisor

    1 week ago


    Midlothian, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Edinburgh Audi. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring seamless communication, and delivering a first-class experience for our customers.Key ResponsibilitiesBooking MOTs, services, and...

  • Service Advisor

    5 days ago


    Midlothian, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Edinburgh Audi. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our customers receive a first-class experience throughout their visit to our dealership.Key ResponsibilitiesBooking MOTs,...