Engagement Coordinator

2 weeks ago

Welwyn Garden City, United Kingdom Pontoon Remote Work Freelance Full time

Engagement Coordinator required in Welwyn Garden City

Position: Engagement Coordinator (6-Month Contract)Location: Welwyn Garden CityDuration: 6 Months

Why is this Role Important?

we've learned from past challenges in our cybersecurity initiatives. To address these, we've introduced Cyber Connect-a strategic initiative aimed at:

  • Enabling effective planning for necessary support and resources.
  • Synchronizing requests to prevent team overload.
  • Partnering with trusted Security Partners to guide and support our teams.

The success of Cyber Connect is crucial for protecting our colleagues and customers, making your role as an Engagement Coordinator vital.

Role Overview

As an Engagement Coordinator within the Security Engagement & Culture team, you will play a key role in ensuring the success of the Cyber Connect initiative. You will be responsible for:

  • Engaging directly with customers and stakeholders throughout the process.
  • Facilitating clear and effective communication within and outside the team.
  • Influencing positive outcomes and ensuring smooth collaboration across teams.
  • Acting as the go-to person for initiative owners, providing guidance, support, and conflict resolution as needed.

Your role will be instrumental in making sure that Cyber Connect operates efficiently and that all stakeholders are aligned and supported.

Key Responsibilities:

  • Customer Engagement: Establish and maintain strong relationships with customers, ensuring their needs are understood and addressed throughout the Cyber Connect process.
  • Communication: Communicate effectively with all stakeholders, both within the team and externally, to keep everyone informed and aligned.
  • Influence: Use your influence skills to drive positive outcomes and ensure the success of initiatives.
  • Cross-Team Collaboration: Work collaboratively across different teams to enable smooth processes and resolve any conflicts that arise.
  • Support & Guidance: Serve as the primary point of contact for initiative owners, providing ongoing support and addressing queries throughout the process.

Required Skills:

  • Strong customer engagement abilities.
  • Excellent written and verbal communication skills.
  • Proven influence skills to guide outcomes effectively.
  • Ability to collaborate and enable cross-team efforts.
  • Conflict resolution skills to manage and resolve issues proactively.

Preferred Qualifications:

  • Experience in a similar role involving customer engagement and cross-team collaboration.
  • Familiarity with cybersecurity initiatives or similar processes.
  • Strong problem-solving skills and a proactive approach to challenges.

Pontoon is an employment consultancy. We put expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive.

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy and operates as an equal opportunity's employer.

Please email me

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