Administrative Coordinator

3 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom Hertfordshire Community NHS Trust Full time

Position Overview

The Hertfordshire Community NHS Trust is seeking a dedicated Administrative Coordinator to join our team at the Danesbury Neurological Centre. This permanent role requires a commitment of hours per week during standard office hours, Monday through Friday.

Key Responsibilities:

  • Serve as the primary point of contact for both telephone and in-person inquiries from patients, their families, healthcare professionals, and the general public.
  • Facilitate the seamless operation of the reception area, ensuring a welcoming environment for all visitors.
  • Manage appointment scheduling and maintain accurate reception diaries.
  • Handle correspondence, including typing and distributing letters and processing incoming and outgoing mail.
  • Oversee the organization of patient files and documentation, ensuring confidentiality and compliance with trust policies.
  • Assist in coordinating transport for patients and manage any related queries.
  • Support the administrative team in collecting and analyzing patient feedback through satisfaction surveys.
  • Engage in continuous professional development by attending training sessions and staff meetings.
  • Maintain the reception area, including notice boards and informational materials.
  • Utilize IT systems effectively to manage data entry and patient information updates.

Candidate Profile:

The ideal candidate will possess:

  • A qualification in Business Studies or Administration, or equivalent experience.
  • Prior experience in a reception or administrative role, with strong organizational skills.
  • Excellent verbal and written communication abilities, with a focus on customer service.
  • The capability to manage multiple tasks efficiently in a fast-paced environment.
  • A proactive approach to problem-solving and the ability to maintain confidentiality at all times.

About Hertfordshire Community NHS Trust:

We are proud to offer a supportive work environment that values innovation, care, and agility. Our commitment to outstanding services and healthier communities is at the heart of everything we do. We welcome applicants from diverse backgrounds and are dedicated to fostering an inclusive workplace.

Thank you for considering a career with us. We look forward to your application.


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