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IT School Technician

3 months ago

Egham, United Kingdom vertex-it-solutions Full time

Our IT MSP client are currently recruiting for an IT School Technician to provide 1st/2nd line support to School users based on-site at TW20.

Salary: £32,000

  • Provide effective and efficient communication across all levels of the business
  • Provide 1st/2nd line support to all users of technology
  • Following up with customers to ensure full resolution of issues
  • Set up, deploy and re-image desktops and hardware.
  • To ensure anti-virus updates and Microsoft Security updates are kept current on schools networks
  • To understand and advice schools on:
  • To install software as directed and in accordance with licensing legislation
  • To perform installations of peripheral devices
  • To provide general maintenance, troubleshooting and technical housekeeping of networks and peripheral devices
  • Diagnosing system errors and other issues
  • Set up of printer hardware
  • Liaise with 2nd line on server issues to ascertain fixes
  • Maintain an up-to-date inventory and asset register of IT equipment
  • To maintain network user accounts, profiles, permissions and the addition and deletion of users
  • To provide support and assistance, to teaching staff when using IT equipment.
  • To carry out other duties that are in line with the purpose and grade of the job.
  • Maintain each school’s network, including management of daily backups, anti-virus tools and software licenses
  • Handle file, application and hardware maintenance plus related support tasks as required by the school’s policies and as instructed by local staff.
  • Manage and maintain the school’s LGfL 2.0 WAN connection, and act as a Nominated Contact for the school
  • Act as a liaison between the senior management team of the school and AdEPT
  • Feedback to sales on cross and up sale opportunities within the customer base