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Network Infrastructure Engineer
2 months ago
Job Summary:
Vertex-it-solutions is seeking a highly skilled and experienced IT School Technician to provide first-line support to our clients. The ideal candidate will have a strong background in IT and excellent communication skills.
Key Responsibilities:
- Provide Effective Communication: Ensure seamless communication across all levels of the business, fostering a collaborative environment.
- First-Line Support: Offer technical assistance to all users of technology, resolving issues efficiently and effectively.
- Issue Resolution: Follow up with customers to guarantee complete resolution of technical issues.
- Hardware Deployment: Set up, deploy, and re-image desktops and hardware, ensuring seamless integration.
- Network Security: Maintain up-to-date anti-virus software and Microsoft Security updates on school networks.
- Technical Guidance: Provide expert advice to schools on IT-related matters, ensuring they are well-informed and up-to-date.
- Software Installation: Install software as directed, adhering to licensing legislation and best practices.
- Peripheral Devices: Install and configure peripheral devices, ensuring optimal performance.
- Network Maintenance: Perform routine maintenance, troubleshooting, and technical housekeeping of networks and peripheral devices.
- Error Diagnosis: Identify and resolve system errors and other technical issues.
- Printer Setup: Configure and set up printer hardware, ensuring seamless functionality.
- Server Support: Collaborate with second-line support on server issues, ensuring timely resolution.
- Inventory Management: Maintain an up-to-date inventory and asset register of IT equipment.
- User Account Management: Manage network user accounts, profiles, permissions, and user additions/deletions.
- Teaching Staff Support: Provide technical assistance and support to teaching staff when using IT equipment.
- Additional Responsibilities: Perform other duties aligned with the purpose and grade of the job.
- Network Administration: Maintain each school's network, including daily backups, anti-virus tools, and software licenses.
