Technical Services Technician

1 week ago


Egham, Surrey, United Kingdom vertex-it-solutions Full time

Job Summary:

Vertex-it-solutions is seeking a highly skilled and experienced IT School Technician to provide first-line support to our clients. The ideal candidate will have a strong background in IT and excellent communication skills.

Key Responsibilities:

  • Provide Effective Communication: Ensure seamless communication across all levels of the business, fostering a collaborative environment.
  • First-Line Support: Offer technical assistance to all users of technology, resolving issues efficiently and effectively.
  • Issue Resolution: Follow up with customers to guarantee complete resolution of technical issues.
  • Hardware Deployment: Set up, deploy, and re-image desktops and hardware, ensuring seamless integration.
  • Network Security: Maintain up-to-date anti-virus software and Microsoft Security updates on school networks.
  • Technical Guidance: Provide expert advice to schools on IT-related matters, ensuring they are well-informed and up-to-date.
  • Software Installation: Install software as directed, adhering to licensing legislation and best practices.
  • Peripheral Devices: Install and maintain peripheral devices, ensuring optimal performance.
  • Network Maintenance: Perform routine maintenance, troubleshooting, and technical housekeeping of networks and peripheral devices.
  • Error Diagnosis: Identify and resolve system errors and other technical issues.
  • Printer Setup: Set up and maintain printer hardware, ensuring seamless functionality.
  • Server Support: Collaborate with second-line support on server issues, ensuring prompt resolution.
  • Inventory Management: Maintain an up-to-date inventory and asset register of IT equipment.
  • User Account Management: Manage network user accounts, profiles, permissions, and user additions/deletions.
  • Teaching Staff Support: Provide technical assistance and support to teaching staff when using IT equipment.
  • Additional Responsibilities: Perform other duties aligned with the purpose and grade of the job.
  • Network Administration: Maintain each school's network, including daily backups, anti-virus tools, and software licenses.


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