IT Support Specialist

4 days ago

Egham, Surrey, United Kingdom vertex-it-solutions Full time

{"h1": "IT Schools Technician", "p": "We are seeking an experienced IT Schools Technician to provide first and second-line support to our school users. The successful candidate will be based on-site at TW20 and will be responsible for providing effective and efficient communication across all levels of the business.

Key Responsibilities:

* Provide first and second-line support to all users of technology
* Follow up with customers to ensure full resolution of issues
* Set up, deploy, and re-image desktops and hardware
* Ensure anti-virus updates and Microsoft Security updates are kept current on school networks
* Understand and advise schools on software licensing and installation
* Install software as directed and in accordance with licensing legislation
* Perform installations of peripheral devices
* Provide general maintenance, troubleshooting, and technical housekeeping of networks and peripheral devices
* Diagnose system errors and other issues
* Set up of printer hardware
* Liaise with second-line on server issues to ascertain fixes
* Maintain an up-to-date inventory and asset register of IT equipment
* Maintain network user accounts, profiles, permissions, and the addition and deletion of users
* Provide support and assistance to teaching staff when using IT equipment
* Carry out other duties that are in line with the purpose and grade of the job
* Maintain each school's network, including management of daily backups, anti-virus tools, and software licenses
* Handle file, application, and hardware maintenance plus related support tasks as required by the school's policies and as instructed by local staff
* Manage and maintain the school's LGfL 2.0 WAN connection and act as a Nominated Contact for the school
* Feedback to sales on cross and up-sale opportunities within the customer base
", "h2": "Requirements:

* Valid Enhanced DBS
* Contract day rate: \u00a3180 - \u00a3200 inside IR35 pending experience

", "p": "If you are a motivated and experienced IT professional looking for a new challenge, please apply for this exciting opportunity to join our team at Vertex IT Solutions.

", "h2": "About Us:

Vertex IT Solutions is a leading provider of IT services and solutions to schools and educational institutions. We are committed to delivering high-quality support and services to our customers and are looking for talented individuals to join our team.

", "p": "We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are interested in this exciting opportunity, please submit your application today.

"}

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