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Customer Services Advisor
3 months ago
Customer Service Advisor - Loughborough
We have an exciting opportunity for a Customer Service Advisor to join us. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service, embodying a customer-first approach. This role encompasses handling customer queries, technical support, after-sales across both B2B and B2C channels, focusing on fostering relationships to drive company objectives and ensure a superior customer experience.
We are a collective of six luxury interior brands, each with a special role to play, and two manufacturing brands (Anstey Wallpaper Company and Standfast & Barracks). At Sanderson Design Group we are Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion and Archive and our purpose is ‘to bring the beautiful into people’s homes and lives’.
Responsibilities
Delivering a World-Class, Customer-Centric Journey:
Ensure each step of the customer journey is meticulously designed and executed to meet individual needs and exceed expectations, fostering a seamless and memorable experience that cultivates loyalty and positions us as the first choice for our customers.
Telephone Webchat & Email Support:
Answer all interactions promptly, offering a professional service to internal and external customers. Manage all enquiries, ensuring information is processed accurately.
Order & Customer Management:
Ensure timely order processing, whilst maintaining accurate system information, and build robust relationships with our customers. Assist with after-sales service, including fault resolution and claims management.
Telesales & Product Expertise:
Engage with potential and existing customers to thoroughly understand their needs. Gain & utilize an in-depth knowledge of our products and ranges to suggest add-ons or alternatives, enhancing the customer's purchase experience and preventing potential loss of sales.
Measures of Success
Customer satisfaction
No of interactions handled per day
Time taken per interaction
Accuracy of all orders and sample entries to an agreed standard
Experience & Skills
Minimum GCSE’s including English and Maths and/or equivalent
Experience in telesales and working in a high-volume Call Centre environment
Proven track record in sales, ideally in a B2B context
Customer service experience within a related industry
Technical understanding or interest in our products
Strong IT skills, familiarity with ERP systems, CRM, and proficiency in MS Office
Exceptional communication and presentation skills
You can apply by sending your CV to jobs@sandersondesigngroup.com
About us
Sanderson Design Group is an international luxury interior furnishings company that designs, manufactures and markets wallpapers and fabrics together with a wide range of ancillary interior products.
In 2020, we brought our portfolio of brands home to Sanderson Design Group, evoking the combined longevity and prodigious creative history of our brands. Sanderson Design Group describes the ebullience of our past endeavors. It sketches the outline of our future. A collective of quintessentially British luxury interior brands and 2 manufacturing brands, at Sanderson Design Group we are Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company and Standfast & Barracks.
Our purpose is "To bring the Beautiful into People’s Homes and Lives". This has defined and shaped our brands since our very earliest days. The oldest brand in our arsenal, from where we derive the namesake of our group, begun life in 1860, as an importer of fine French wallpapers to London. Arthur Sanderson & Sons Ltd played a pivotal role in defining English interior decoration tastes and its early success led to displaying designs at London’s finest showroom, at Berners Street. Around this time in 1924, Arthur Sanderson & Sons Ltd were awarded The Royal Warrant, becoming “purveyors of wallpaper and paint” to the court of George V.
We recognize that each one of our brands contributes a unique chapter to our story. It is why we represent the full spectrum of British interior design, catering from cutting-edge sleek modern styles, to the hearty warmth of traditional forms. Our decision to rebrand as Sanderson Design Group in 2020 is our way of paying homage to our rich history, as well as marking our path towards a new future. As custodians of over 160 years of design experience, we are proud to Bring the Beautiful into People’s Homes and Lives. We are Sanderson Design Group.gn Group.
