Senior Technician

3 weeks ago

Bedford, United Kingdom Howden Full time
Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

The Senior Technician serves as a Financial Lines Senior Operations Technician, specializing in a specific product line and providing comprehensive support to the broking team.

Collaborating closely with their manager and colleagues, the Senior Technician manages the administration and support processes related to clients' insurance requirements. This role ensures compliance with Group policy, achieves targets, develops the business, and delivers exceptional service.

Key responsibilities include creating and maintaining data for clients and risks, processing all new business, renewals, mid-term adjustments, and producing all necessary documentation. The Senior Technician also participates in system testing, provides training, monitors data integrity, engages in project work, and acts as a technical referral point for complex debiting and related issues. Additionally, they coordinate all documentation related to London Market Premium and Policy processing, liaising with relevant parties as necessary.

Key Responsibilities:

  • Collaborates with senior team members to set key priorities, manage workload, and assist less experienced staff, ensuring personal and team objectives are met.
  • Manages assigned projects and contributes to additional projects as needed.
  • Provides relevant management information to the management team as required.
  • Ensures timely client invoicing and tracks policy changes, especially those related to invoicing.
  • Investigates and recommends best methods for non-routine processing, including system workarounds, liaising with line manager, IT, and Accounts as necessary.
  • Undertakes complex debiting tasks.
  • Assists in the creation of comprehensive broking, client, and other necessary documents.
  • Performs technical duties such as data entry, credit control, and chasing subjectivities.
  • Acts as a reference point for staff, providing guidance on creating non-standard client/risk records, processing non-standard debiting requirements, and resolving system-related issues.
  • Stays informed of all regulatory and legal changes impacting the job role.
Skills & Attributes:
  • Proven experience in a similar role is essential.
  • Strong understanding of the Lloyd's and London market.
  • Proficient in IT skills, including Microsoft Word, Excel, and PowerPoint.
  • Demonstrated competence in technical training as required by industry regulators.
  • In-depth knowledge of FCA regulations related to insurance intermediaries.
  • Exceptional understanding of insurance market processes and procedures, with the ability to audit and check the work of others.
  • High attention to detail and diligence in producing accurate documentation.
  • Effective teamwork skills with the ability to answer queries from less experienced staff members.
  • Excellent prioritization and organizational skills.
  • Effective communication skills, both verbal and written, with internal and external stakeholders.
  • Willingness to pursue professional examinations.
  • Confident communicator with a positive approach to problem-solving. stuck in.
Qualifications:

  • Local country equivalent of GCSE's (or equivalent) including English and Maths essential and or A level Grade A-C (or equivalent)
  • Progression towards gaining professional qualifications is desired, but not essential

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:
  • Our successes have all come from someone brave enough to try something new
  • We support each other in the small everyday moments and the bigger challenges
  • We are determined to make a positive difference at work and beyond
Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

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