Reinsurance Technician

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

• Our offices will be moving to Milton Keynes in November.
• Hybrid 3 days a week in the office.

The Role:

Technicians are assigned to an Operating Entity. Technicians are responsible for providing technical administration support to broking staff within dedicated Business Units of the Operating Entity. A Technician will be allocated to a team of Technicians who provide specialist support organized around specialist lines of insurance.

They will ensure that their responsibilities are completed in accordance with applicable Company/Group policies.

Key Responsibilities:

• Works with senior members of the team to agree key priorities so that they can manage and plan their workload, ensuring that personal and Team objectives are achieved
• Meets agreed targets
• Manages assigned projects and contribute to other projects as required
• Provides relevant management information to Team Leader when required
• Assists in the creation of comprehensive client and broking documents
• Processes slips, quotes, indications and endorsements
• Performs technical duties (including data entry, credit control, chasing subjectivities)
• Keeps informed of all regulatory and legal changes which impacts on the job role
• Ensures up to date records are maintained at all times on the Company systems
• Responds appropriately to urgent issues as they arise
• Interprets instructions and issues arising, and then implement actions according to policies and procedures
• Develops strong relationships with their Business Units
• Deals with incoming enquiries from clients, insurers and third parties as appropriate
• Deals with client renewals and mid-term adjustments as appropriate
• Responds to the clients(both internal and external) requirements as appropriate
• Behaves with all clients (both internal and external) fairly and ethically
• Shares information that could be beneficial to the Operating Entity/Group
• Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
• Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard
• Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

Skills & Attributes:

• Proficient IT skills, including but not limited to Microsoft Word, Excel and PowerPoint
• Able to undertake and demonstrate competence in technical training, as the need arises by the industry regulator
• Technical expertise in allocated business lines (this will be developed with experience of the role and is not crucial for recruitment purposes)
• Preference will be given to applicants who have worked in Insurance or a customer facing environment
• Attention to detail with ability to produce accurate documentation
• Ability to work optimally within a team and answer queries from less expert members of staff
• Ability to communicate effectively, both verbally and in writing with stakeholder.
• Confident communication both written and verbal

Qualifications

• GCSE's (or equivalent) including English and Maths essential
• A level Grade A-C (or equivalent)

Who we're looking for

At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here .
Permanent

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