Senior Digital Product Manager

4 weeks ago

Burgess Hill, United Kingdom American Express Full time
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Our organization:


Global Merchant & Network Services primarily focuses on the businesses that accept our cards. We bring together the businesses that manage and evolve the company's relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company's payment network and manages bank partnerships globally.
  • We are expanding global acceptance of our cards, driving greater usage of our network, leveraging our modern capabilities to capture broader revenue streams, and driving innovation both in-house and with partners.
  • More than 80 million global locations accept American Express payment products
  • We operate in 198 countries and territories
  • We have 135+ million cards in force, that perform 12 billion transactions per year and contribute more than $1.7 trillion in network volume
  • We have 190+ partners who either issue cards on our network, and/or sign new businesses to accept Amex on our behalf
Network & Acquirer Solutions (NAS) develops digital solutions that make it easy for bank partners, merchants, acquirers, etc. to connect and do business with American Express. Whether it's through transaction processing on our modernized, high-performing Network, or through acquiring platforms that allow millions of merchants to warmly accept Amex, NAS develops products and capabilities that are imperative to our customers' lives.

The Network Products Team is a critical part of the NAS organization, and is accountable for leading the strategy, design, development, and ongoing management of Network products, services, and capabilities. We are modernizing our payment capabilities to become a multi rail, omni channel payments ecosystem while delivering value to our merchants & partners simply, securely, and seamlessly.

What you'll be doing


Reporting to the Director of Debit Product Management, the Senior Manager of Debit Product Management will have the opportunity to be drive a program which is a key strategic priority for the GMNS business.

This exciting role will offer a talented product leader the opportunity to drive the future of Debit working as a program manager for a significant cross enterprise program as well as supporting wider Debit product activities. The Debit team is forward-thinking, creative, multi-functional and collaborative, working closely with partners across NAS and the wider organization:
  • Lead a significant multi-year program of work, providing thought leadership, direction and guidance to a wide ranging group of stakeholders and contributors to this exciting new space for American Express
  • Drive strategic initiatives to develop and maintain products and capabilities that support product growth
  • Help define the product value proposition, including the customer experience anchored in customer needs and industry insights
  • Work with our key strategic partners to align, develop and prioritize the Debit backlog and roadmap
  • Gather market insights to identify new opportunities for Debit capabilities relevant to Amex Debit objectives
  • Develop and execute on the Go to Market, including operational readiness for new solutions
What the role will give you

The role holder will have the opportunity to directly contribute to the global success of American Express and our partners.

Never dull - you'll be challenged to define the future of payments in one of the world's largest payment businesses.

Relevant experience and skills:

  • Program Management Experience - Superior organizational skills with the ability to autonomously manage highly complex initiatives and drive results in a fast paced, multi-partner environment with constant change.
  • Highly collaborative: Ability to drive collaboration, and build strong relationships with, internal and external stakeholders to deliver value beyond traditional means.
  • Comfortable with ambiguity - able to operate in an ambiguous environment, leaning into the unknown and bring others with you on the learning journey.
  • Executive communication: Outstanding communicator with the ability to distill complex topics into clear and concise messages, adapted appropriately for the audience.
  • Payments Experience: Background working in/with the payments industry, preferably with a focus on Debit, you will bring a knowledge of roles and models of parties involved in payments acceptance
  • Strategic thought leadership: Strategic and innovative mindset, with the ability to synthesize and translate market and industry trends into opportunities for AXP to drive innovative solutions.
  • Intellectual curiosity - High-intellectual curiosity, 'creative and critical thinker with experience in complex problem solving and strategic thought leadership.
  • Entrepreneurial mindset - Ability to spot new trends and opportunities, develop a business case which others can be persuaded to support, and overcome objections and obstacles in making the vision a reality.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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