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Manager - Digital Product Management

2 months ago

Burgess Hill, United Kingdom American Express Full time
You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide.

Reporting to the Director, SafeKey Product Team, t he Manager of Digital Product Management will play a critical role in delivering the Network's digital payment authentication strategy. This role is an exciting opportunity for a talented individual to join a team responsible for Safekey - an authentication solution that leverages the global industry standard, EMV® 3-D Secure, to detect and reduce e-commerce fraud through an extra layer of security when consumers shop online.

The SafeKey Product Team is a critical part of the NAS organization, and is accountable for leading the strategy, design, development, and ongoing management of Network products, services, and capabilities.

SafeKey is available globally to all American Express Merchants and Issuers providing our Partners with an Industry standard Authentication product to assist in improving Authorization levels via lower fraud risk. At the forefront of Strong Customer Authentication, our product aligns interfaces with over 200 vendors.

How will you make an impact in this role?
  • Manage outreach to new & existing SafeKey vendors to proactively support capability adoption and uplift
  • Support the contract management and negotiations of SafeKey Vendors
  • Engage and collaborate with key stakeholder within Legal, Operations, Business, Info Security & Compliance Teams to manage contract exceptions
  • Evaluation, review and update of existing contractual language to improve efficiency and effectiveness of the onboarding process
  • Support the associated control & compliance activities related to contract management and develop robust tracking and reporting on contractual compliance
  • Proactively seek opportunities for process improvement
  • Lead and support the design of business processes, procedures, and policies related SafeKey.
  • Prioritise features and backlog/solutions based on product roadmap and strategy.
  • Serve as a subject matter expert for SafeKey leveraging indepth knowledge of industry practices and trends. Conduct extensive, strategic analysis to provide consistent and competitive recommendations.
  • Facilitate the resolution of complex risks, issues, and changes tied to initiatives and process with broad impact to the product.
  • Partner with Product teams to identify the case for new and existing firm offerings in the marketplace.
Minimum Qualifications:
  • Relevant experience in Product Management, including the management of vendors and 3rd parties
  • Outstanding communicator and influencer - Excellent written and oral communication/negotiating skills
  • Strong analytical skills, business acumen and ability to think strategically and logically, and to structure & process information into meaningful and actionable recommendations
  • High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills
  • Collaborative team player - Experience in leading cross-functional teams to manage and deliver on shared goals
  • Exceptional organizational skills with the ability to autonomously manage several initiatives at once and drive results in a fast paced, multi-partner environment with constant change
  • Comfortable adjusting quickly to shifting priorities and demands
  • Flexibility in supporting various time zones, as this role supports global initiatives
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.