Operations Manager

2 months ago

Chester, United Kingdom nirvana managed services Full time

Location: Specify Location

Department: Facilities / Operations Manger

Reports To: Managing Director

Position Type: FullTime / Permanent


Job Summary:

The Cleaning Operations Manager will be responsible for overseeing the daily operations of the cleaning in all our business operations. We provide cleaning caretaking and Site Management to both the private and public sector ensuring all cleaning activities are carried out efficiently and to the highest standards. The role involves managing a team of cleaning staff coordinating schedules maintaining supplies and ensuring compliance with health and safety regulations. The Cleaning Operations Manager will also be responsible for customer satisfaction managing budgets and driving continuous improvement in cleaning processes.

Key Responsibilities:

  • Team Management:

    • Recruit train and supervise cleaning staff ensuring they are equipped with the necessary skills and tools to perform their duties effectively.
    • Develop and manage staff schedules ensuring adequate coverage for all shifts and locations.
    • Conduct regular performance reviews and provide ongoing coaching and support to team members.
    • Handle employee relations issues including disciplinary actions when necessary.

  • Operations Management:

    • Oversee the daily cleaning operations ensuring all areas meet company and client standards.
    • Develop and implement cleaning protocols schedules and procedures to ensure efficiency and effectiveness.
    • Monitor the quality of cleaning services through regular inspections and audits taking corrective actions as needed.
    • Coordinate with other departments to ensure seamless operations and address any issues that arise.

  • Client and Customer Relations:

    • Act as the primary point of contact for clients regarding cleaning services ensuring their needs are met and issues are promptly addressed.
    • Build and maintain strong relationships with clients regularly soliciting feedback to improve service quality.
    • Handle customer complaints and service recovery in a timely and professional manner.

  • Health and Safety Compliance:

    • Ensure all cleaning operations comply with health and safety regulations and company policies.
    • Conduct regular safety audits and implement corrective measures as needed.
    • Provide ongoing training to staff on safety procedures the use of cleaning equipment and hazardous materials handling.

  • Budget and Inventory Management:

    • Develop and manage the cleaning department budget controlling costs while maintaining service quality.
    • Monitor and manage inventory levels of cleaning supplies ensuring timely ordering and stock management.
    • Identify opportunities for cost savings and process improvements without compromising service quality.

  • Reporting and Documentation:

    • Prepare regular reports on cleaning operations including staff performance customer satisfaction and budget adherence.
    • Maintain accurate records of cleaning schedules staff assignments and inventory levels.
    • Ensure all incidents accidents and near misses are documented and reported in line with company procedures.

  • Continuous Improvement:

    • Identify and implement opportunities to improve cleaning processes efficiency and service quality.
    • Stay updated with industry trends and best practices integrating relevant advancements into operations.
    • Lead or participate in special projects aimed at enhancing the overall effectiveness of cleaning operations.
Work Environment:
  • Primarily officebased with regular visits to cleaning sites.
  • May require evening or weekend work depending on operational needs.


RequirementsQualifications:

  • Education:

    • High school diploma or equivalent required; a degree in Business Management Facilities Management or a related field is preferred.

  • Experience:

    • Minimum of 5 years of experience in cleaning or facilities management with at least 2 years in a supervisory or managerial role.
    • Experience managing a diverse team and working in a customerfocused environment.

  • Skills:

    • Strong leadership and team management skills.
    • Excellent organizational and time management abilities.
    • Strong problemsolving skills and attention to detail.
    • Proficiency in Microsoft Office Suite and experience with scheduling and inventory management software.
    • Excellent communication and interpersonal skills.

  • Certifications:

    • Relevant certifications in cleaning facilities management or health and safety


BenefitsSalary:
  • 33000.00 Bonuses of 4000 when targets are met
  • Mileage Allowances


previous cleaning within an education setting would be an advantage

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