Onboarding Manager

1 month ago

Richmond, United Kingdom Gumtree | Motors Full time
Motors, is the ultimate destination for car enthusiasts and buyers alike As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers.

At Motors, you'll be part of a team that's revolutionizing the way people buy and sell cars. Our innovative advertising opportunities not only elevate our platform but also extend across a vast dealer advertising ecosystem, including automotive giants like eBay and Gumtree. If you're ready to drive your career forward in a dynamic, fast-paced environment, Motors is the place for you. Join us and be a part of shaping the future of automotive retail

Reports To: Head of Customer Success

Contract Type: Permanent

Location: Richmond UK, Hybrid

About the role:

As an Onboarding Manager, you'll be based within our high performing Commercial department helping support our dealer network. Leading a team of 7 Onboarding Executives, your primary focus will be to uphold best practices within the Onboarding team, fostering a culture of empowerment while striving to achieve company KPIs. At the heart of our operations, the onboarding team serves as a vital link, ensuring our dealers experience seamless integration of our products and services. Essential to the success of an Onboarding Team Lead is a candidate who has strong communication skills with the ability to use data to drive strategic decisions.

Key Responsibilities
  • Lead, mentor, and manage a team of 7 Onboarding Executives, creating a collaborative and high performing team environment.
  • Conduct regular individual performance evaluations, provide constructive feedback in 1:1 to support team members in their professional development.
  • Manage and streamline the onboarding process for clients in early lifecycle, across all tiers, ensuring a smooth transition from sale to onboarding
  • Generate and present comprehensive reports on onboarding metrics, including timelines and blockers.
  • Collaborate with the leadership team to provide actionable insights and recommendations for process improvements and resource allocation
  • Closely monitor high-risk accounts during the onboarding phase, identifying potential issues and proactively addressing them to minimise cancellations
  • Identify areas of improvement within the onboarding process through data analysis and team collaboration. Develop and implement solutions to enhance efficiency and effectiveness, driving towards a seamless client onboarding experience.

What are we looking for?
  • Passionate about team development, demonstrates drive and motivation to nurture and empower team members
  • Strong organizational skills, you'll thrive in a fast-paced environment, adept at managing both team and stakeholder requirements with precision and efficiency
  • Previous managerial experience is required, it's essential you have a background in leadership roles, with a track record of successful team management
  • Ambitious and self-driven, your committed to fostering a high-performance culture, embodying our values of ambition and self-motivation at MOTORS
  • Data-driven decision-making, leverages data insights to inform and drive strategic decision-making processes across team operations
  • Proficiency in CRM systems and Microsoft Office Suite

Perks & Benefits

We offer a supportive, flexible, and growth-focused workplace. At Motors you will have a healthy work-life balance, continuous learning, remote work options, and engaging challenges. Join us for a fulfilling career where your well-being is a priority.

Financial reward
  • Competitive Pay
  • Discretionary Bonus
  • Pension Scheme (up to 9% Employer Contribution)
  • Employee recognition scheme with great financial prizes ££

Work-life balance
  • 25 days holiday per year growing with length of service
  • Hybrid and UK Remote working depending on role
  • Generous Family Friendly Leave
  • Free counseling and support (for when you might need it)

Health & Insurance
  • Private Healthcare Insurance
  • Private Dental insurance cover & Cashback.
  • Online private GP service.
  • Generous sick pay support
  • Life assurance policy (x4 Life Assurance)

Other
  • Social & Inclusion Calendar - packed with events.
  • Free food and beverage in our office locations

Diversity & Inclusion at Motors

Here at Motors we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands.

We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That's why we're committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors you can be you

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