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Communication and Engagement Lead

2 months ago

Swansea, United Kingdom Driver and Vehicle Licensing Agency Full time

Job summary

Are you an effective and engaging communicator who has a passion for communications?

Do you have experience working on a wide range of complex communication projects for a variety of audiences?

Are you a team player with proven experience of managing effective stakeholder relationships?

If so, we are looking for a Communication and Engagement Lead to join us at the Driver and Vehicle Licensing Agency (DVLA), and we�d love to hear from you

Job description

We are looking for a Communication and Engagement Lead to support the delivery of Operational Customer Services Directorates (OCSD) Communication and Engagement activities whilst delivering a best-in-class service to stakeholders across the directorate.

OCSD is the largest directorate within DVLA with over 4,700 colleagues based over four sites. Supporting the OCSD Communication and Engagement Managers, you will take the lead for communication and engagement within one of the six groups that make up the directorate and deliver local campaigns whilst driving consistency and aligning to OCSD-wide initiatives. You will represent your group and act as a key point of contact for agency communication teams.

As a member of the OCSD Communication and Engagement team you�ll support the delivery of an ambitious communication and engagement programme within your group using a range of channels and tools. To do this, you�ll be comfortable providing professional communication advice to colleagues at all levels, have a keen eye for detail, work collaboratively as part of multiple project teams and build effective relationships across the agency.

This is a fantastic opportunity to have influence in decision making and leverage your expertise to champion the value of effective communication. It is an exciting, dynamic team to be a part of which offers exposure to a wide range of stakeholders enabling you to build valuable relationships across DVLA.

Responsibilities

Responsibilities include but are not limited to:

Ensuring all communications adhere to corporate standards and are tailored to meet the needs of the target audienceMonitoring the quality, accuracy, and consistency of messages to ensure alignment with the agency's and directorate objectives and requirementsCreating and refining communication materials that are clear, concise, and appropriately tailored to the audience, while adhering to established style guides and guidelinesLeading communication campaigns within your area of responsibility. Collaborating with campaign owners and communication team members to advise on tone, content, and planning, ensuring evaluation mechanisms are in placeAttending and actively participating in Senior Leadership Team meetings and OCSD communications forums as needed. Making sure communication plans are regularly reviewed, updated, and implemented effectivelyLiaising with Subject Matter Experts to craft accurate and effective communication messages, making recommendations when necessary and managing expectations

For further information about the role please see the attached role profile.�

Additional information�

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under �Contact point for applicants�.�

This role may involve occasional travel (including overnight stays) to DVLA Birmingham site.

Person specification

You will have excellent communication skills both verbally and in writing, with the ability to adapt your delivery to suit a wide variety of audiences, maximising both impact and understanding. You can bring a fresh perspective whilst appreciating the views of others.

You will have the confidence to interact and build relationships with a variety of stakeholders and offer creative ideas and give direction keeping the bigger picture in mind.

You will be resilient with the ability to challenge and influence at all levels.

You will bring experience of working on a wide range of successful communication projects and have an appetite for continuous improvement.

You will be a confident and effective leader who is able to manage multiple tasks, work flexibly and autonomously to meet changing and competing deadlines.

You will ideally be proficient in Microsoft Office 365 applications.

About Operational Delivery Profession�

�

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.�

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12�months.�

Behaviours

We'll assess you against these behaviours during the selection process:

Changing and ImprovingWorking TogetherSeeing the Big Picture

Technical skills

We'll assess you against these technical skills during the selection process:

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.���

Best in class learning and development tailored to your role���An environment with flexible working options where we encourage a great work-life balance��Generous employer contribution of , depending on chosen pension scheme�25 days holiday, increasing by one day each year up to 30 days pro rata��Access to the staff discount portal��24-hour Employee Assistance Programme providing free confidential help and advice for staff��A hybrid office/home based working model where staff will spend a minimum of 60% of their time in the office over a month, with flexibility dependent on balancing business and individual need. ��

There are many more opportunities and great benefits of working at DVLA, visit our for further information.���

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