Family Time Administrator

1 month ago

Bognor Regis, United Kingdom West Sussex County Council Full time

About the Role

Salary:  £18,800 to £19,114 per annum pro rata (The full-time equivalent is £23,500 to £23,893 per annum)
Contract Length:  Fixed Term to cover maternity absence until June 2025
Working Pattern:  Part time, 29.6 hours per week, over 4 days.
Location:  Based in Bognor Regis – due to the nature of the role hybrid working isn’t available.

Please note, we are reviewing applications on an ongoing basis, so we welcome your application at your earliest convenience. 

The Family Time Contact Team Service arrange and deliver contact where Children’s Social Care are required to supervise a child’s contact with a parent or family members with whom they are not resident. We work to ensure contact is a warm and supportive experience for children and young people and support social workers in the organisation and delivery of contract arrangements.

As a Family Time Administrator, you will provide information, support, guidance and a front-line service delivery to families, children, and young people. You will thrive in a fast-paced environment, with emotional resilience when responding to complex challenges families can face. Providing reliable, efficient, and effective administration support to the service you will be required to respond to client queries, maintaining records and producing standard correspondence. Proficient IT skills, particularly with the use of Excel spreadsheets, will support our services day-to-day activities.

This role is key to ensuring service continuity and availability as well as contributing to the smooth running of services and the effective introduction of new services or processes. You will also assist in maintaining effective partnerships with a range of professionals including social workers, foster carers, and parents/carers.

About you

The key skills and experience required to fulfil this role include:

Good communication and interpersonal skills to deliver a good customer experience for all stakeholders you will engage with. This could be the children and families you are working with through to Social Workers or external agencies such as schools etc. Experience of working with challenging families, showing a clear understanding of the challenges and barriers they may face whilst they are engaging with you. Team working and the ability to complete shared tasks to deliver a good service to others. Experience of administration skills, working under pressure and to time constraints. Good analytical and judgement skills are important to be able to assist with customer queries. Proficient IT skills: Microsoft Office suite, a good understanding and confidence to use Excel 365 is essential, as well as being able to navigate the internet and experience of databases.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

About Us

Here at West Sussex County Council, we are ambitious for our children and our workforce. We are committed to improving our services for the children and families in West Sussex we support. You will join us as at a key time on our improvement journey. The work we have started includes establishing a new and experienced leadership team driving forward our ‘Children First’ improvement plan.

We don’t underestimate the work that still needs to be done and the challenge ahead. That’s why we need professionals, like you, who really want to be part of the positive change that is happening. Be part of an ambitious improvement plan and make a significant difference to children and families in West Sussex. There’s never been a more rewarding time to join.

For further information about us and about working in Children’s Social Care at West Sussex County Council, please visit .

Rewards and Benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where you can achieve your full potential, achieve a healthy work-life balance and are rewarded for the work you do.

In addition to working within a great team and a brilliant opportunity you will receive:

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our  Rewards and Benefits  page.

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