Information & Advice Officer / Administrator
3 weeks ago
Hours:Part Time 25 hours per week.
Ideally 9 – 2 / Monday – Friday. Four days will also be considered.
Contract: Permanent
Responsible to: Information & Advice Manager
Responsible for: None
Salary & benefits: £25 – 28,000 FTE, 5% pension contribution, Employee Assistance Program (EAP), Blue Light card and Age UK discount schemes.
Location: Mainly White House Community Centre (Hampton) but other Age UK Richmond locations, other community locations and wider locations as needed for the role. Some working available in line with Hybrid Working Policy.
Be part of a great team providing advice and support to local older people
Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. We provide a wide range of useful and well utilised services designed to improve wellbeing and enhance independence – including information & advice; a wide range of social & wellbeing centres and sessions; support after hospital discharge; digital skills development; Dementia Friendly Richmond and home services such as handyperson, housekeeping and gardening. Partnership is a core part of our work – we work in close collaboration with other voluntary sector partners and wider organisations to maximise our impact and reach. Our friendly and committed team of 45 staff and 100+ volunteers support around 4,000 local older people each year.
Our Information & Advice service is a central part of our organisation. Our small team of staff supported by excellent volunteers provide free and confidential Information & Advice to older people across the borough on a range of topics. The main area of support is to claim welfare benefits and other forms of financial support – but also includes a range of other topics such as accessing care & support; independent living; sorting out paperwork and housing.
We currently have an excellent opportunity for an Information & Advice Officer / Administrator to join the team. This key role will include:
· Handling phone calls and emails coming into the service, ensuring we are always taking a holistic and responsive approach to dealing with enquiries.
· Completing a range of administration to support the team.
· Giving information and supporting clients with benefit form filling.
· Developing an excellent understanding of the benefit system, the services available to older people and other voluntary groups to give the best possible support.
We are looking for an individual with excellent administration, IT and communication skills with a real will to work with older people A proactive, flexible and positive approach is also essential, with a keen interest in improving the lives of older people at a local level and a willingness to learn. Experience working in an Information & Advice or adult social care role would be highly useful.
Please click apply to be taken to our website for full details. The closing dates for applications is 10 a.m. on Wednesday 11th September by CV and covering letter or application form.
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