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Programme Officer

3 months ago

London, Greater London, United Kingdom King's College London Full time
About us

We are a vibrant, diverse Department that looks to lead innovation in education and research at one of the world's leading universities. We are seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims.

This is an ideal opportunity to commence or further your career in Higher Education administration.

The university is making investment in NMES and both student and staff numbers are growing. Our staff come from over 45 countries and 56% of our students are from outside the UK. Principally located on the Strand Campus in the heart of central London.

Information on the Department of Engineering and the Faculty of Natural, Mathematical and Engineering Sciences can be found at the following links:

About the role

The Programme Officer is responsible for essential work contributing the delivery of our undergraduate and postgraduate programmes. They will support students and academic staff as the first point of contact for queries, whether face-to-face, via phone or electronic media. The role is responsible for essential work to support the delivery of our programmes and for ensuring that student lifecycle activities run smoothly. With support to develop a working knowledge of regulations and processes, the Programme Officer is a valued and trusted member of the team with a keen eye for accuracy and detail.

This is currently a hybrid role and role holder would spend part of their working week on campus and part of the week working remotely.

Celebrating diversity and supporting staff is important to us and we offer a range of provision including flexible working, caring support (including a Parenting and Carers Fund and the Carer's Career Development Fund), training, and a variety of diversity and inclusion networks. Staff can apply for flexible working to help them balance the demands of their professional and personal commitments and we offer comprehensive leave policies for parental, adoption, surrogacy, dependant and shared leave.

This is a full time post, and will be offered on an indefinite contract.


About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent written and oral communication skills including the ability to draft documents and correspondence

2. Strong numeracy skills and ability to analyse complex numerical data

3. Excellent working knowledge of Microsoft Office packages and the ability to work on new systems

4. Excellent organisation and time management skills

5. Ability to work independently and take initiative

6. Ability to work as part of a team and relate to a broad range of stakeholders in a professional and assured manner

7. Excellent attention to detail and the ability to maintain a high level of accuracy at all times

8. Customer service oriented, with a commitment to personal accountability and continuous improvement

Desirable criteria

1. Degree level or equivalent qualification or experience

2. Experience in the use of databases, student records systems (such as SITS)

3. Prior experience of working in a customer facing environment

4. Experience of using virtual learning environments

£32,979 to £36,396 per annum including London Weighting