Programme Officer

1 month ago

London, Greater London, United Kingdom KINGS COLLEGE LONDON Full time

About us

King's College London is a leading University with nine Faculties. As part of King's Health Partners, we have an excellent environment for health care interaction and a strong focus on mentoring and career development.

The 2021 Research Excellence Framework (REF2021) placed King's applied and allied health research 1st for: overall proportion of research rated 4* (world-leading, the best mark possible), research papers rated 4*, impact rated 4*, environment rated 4*(joint), Grade Point Average and Power. REF2021 rated as world-leading: 100% of our environment, 86% of our impact and 70% of our research overall. Over 95% of our research overall was rated as world-leading or internationally excellent.

For the last six years, King's has been number 2 in the world and number 1 in Europe for Nursing (QS world rankings). King's produces more highly cited research outputs (top 1% citations) on palliative care than any other centre internationally (SciVal), and is second in the world on the same metric for nursing and midwifery. King's is the largest provider of health care education in Europe.

The Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care (NMPC) is based in the heart of central and south London. It includes the Cicely Saunders Institute for Palliative Care, Policy & Rehabilitation, the premier Institute for Palliative Care, bringing together clinical, research and education teams.

Our applied clinical and health multidisciplinary research transforms therapies, the healthcare experience and outcomes for patients and those important to them, wherever they are cared for. Our award-winning NMPC education programmes span pre-registration nursing and midwifery, and multidisciplinary post-graduate taught and research programmes.

We are committed to staff development and offer opportunities to identify and access appropriate training and professional growth.

About the role

We are seeking a Programmes Officer to join the Research Support team. The successful candidate will be responsible for providing administrative assistance to the Workforce, Training, and Education Directorate (NHS England) (ICA) Pre-doctoral Bridging Scheme, which aims to help nurses, midwives, pharmacists, and allied health professionals prepare competitive applications for NIHR Doctoral Research Fellowships or equivalent research training awards, enabling their clinical academic careers along the HEE/National Institute for Health and Care Research ICA pathway.

The post holder will deliver a professional, responsive, and personable service as the first point of contact for students and academic staff, managing processes across the academic cycle, from pre-enrolment through to graduation. This includes ensuring accurate record management and supporting teaching processes through various platforms.

Providing support to academic stakeholders in line with agreed service-level agreements and key performance indicators is crucial. The post holder will handle and resolve inquiries from students and academics, both in person and via email, within agreed timeframes, escalating complex issues when necessary. Additional responsibilities include managing the Postgraduate Research inbox, servicing committees as directed, and participating in the continuous improvement of the ICA Pre-doctoral Bridging Scheme based on user feedback.

Effective communication with other staff in the Research Support Office, academic staff, students, and external stakeholders is essential to ensure timely and effective dissemination of information. The role requires flexibility to support the team during high-volume periods, provide cover, and assist in training new staff members. The post holder will take responsibility for their performance and development, maintaining up-to-date knowledge, setting clear performance objectives, and reflecting on their performance.

The post holder will ensure the accuracy and confidentiality of student records in line with data protection requirements and support with freedom of information and subject access requests where necessary. The post holder will also provide ad-hoc administrative support to the research divisions as requested by the Faculty Research & Impact Manager. All tasks must be completed professionally, in a timely manner, and with appropriate sensitivity.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

This is a part time post (17.5 Hours per week), and you will be offered a fixed term contract until 31st December 2025.

We strongly encourage applications from underrepresented groups including those from Black, Asian and Minority Ethnic groups, the LGBTQI+ community, those who are neurodiverse and those with a disability.

King's considers the professional and personal development of our staff a priority and we offer an inspiring range of opportunities for training and career progression. Our Organisational Development team provide in-house and bespoke learning.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

Excellent written and verbal communication skills including the ability to draft documents and correspondence
Excellent organisation and time management skills
Strong numeracy skills and ability to analyse complex numerical data
Excellent working knowledge of Microsoft Office packages and the ability to work on new systems
Methodical, detail oriented and flexible in an approach to work, maintaining a high level of accuracy
Proactive with the ability to work independently as well as delivering within a team
Curious, customer service oriented, with a commitment to personal accountability, continuous improvement and professional development
Commitment to equality and diversity in the workplace

Desirable criteria

Educated to degree level
Experience in the use of databases and/or student records systems (such as SITS) and website content management systems
Prior experience of working in a customer facing environment
Experience of using virtual learning environments

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ' How we Recruit' pages.

We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.

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