Customer Service Trainer

1 month ago

Sale, Trafford, United Kingdom Stericycle Full time
About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Working as an integral member of the Customer Experience department, the role holder will be responsible for all aspects of the training and development needs of individuals and teams, onboarding new team members, the creation, preparation and delivery of training materials (presentations and supporting documents) and undertaking feedback surveys to assess the effectiveness of delivery. Working collaboratively with the department lead and Team Managers to understand and continually develop the specific training requirements.

Key Job Activities:

Delivery of company Induction program to all new team members joining the customer experience teams.

Create training programmes for new and existing employees.

Maintain up to date training documents, keeping relevant with process changes and in line with company branding.

Review current customer service processes and collaborate with management to decide how existing processes could be improved.

Onboarding new team members.

Oversee the successful running of a 'grad bay' throughout an inductees first 3 months in the department, then ensure a smooth handover to their relevant Line Manager.

Create proof of learning exercises to gauge the effectiveness of programs, measuring outcomes and any necessary remediation.

Conduct role-playing activities to develop interpersonal skills (e.g., negotiation, teamwork and conflict management).

Collaborate with management to discuss and implement various training methods and matrixes.

Assessing staff and department performance to identify skill/knowledge gaps.

Maintain records of professional competence for all team members.

Demonstrate a keen sense of customer satisfaction for internal stakeholders.

Organise and conduct refresher training when needed.

Strive to improve the companies' level of customer service in line with service delivery agreements and KPIs.

Collaborating with Subject Matter Experts.

Education:

Experience (EMEAA):

Minimum 3 years' experience in a Trainer role.

Salesforce experience would be preferable.

Excellent interpersonal and communication skills.

Excellent verbal and written communication skills

Knowledge and experience of various teaching methods and approaches.

Experience creating content that fits the need of a diverse audience.

Demonstrate effective time management with the ability to prioritise, plan and organise effectively.

Have a customer focused commercial awareness.

Ability to work deliver programs within agreed timeframes.

Certifications and/or Licenses:
Benefits:

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.


  • Personal Trainer Position

    3 hours ago

    Sale, Trafford, United Kingdom Apex Coaching Full time £24,000

    About the RoleWe are seeking a highly motivated and enthusiastic Fitness Coach to join our team at Apex Coaching. As a Fitness Coach, you will be responsible for leading group training sessions, providing personalized coaching and support to our members, and contributing to the growth and success of our business.Key ResponsibilitiesLead group training...

  • Personal Trainer

    23 hours ago

    Sale, Trafford, United Kingdom Apex Coaching Full time

    Job Opportunity at Apex CoachingJob Summary:We are seeking a highly motivated and enthusiastic Fitness Coach to join our team at Apex Coaching. As a Fitness Coach, you will be responsible for leading group training sessions, coaching and supporting members, and providing exceptional customer service.Key Responsibilities:Lead group training sessions, creating...

  • Customer Service Representative

    6 days ago

    Sale, Trafford, United Kingdom Stericycle Full time

    Job Summary:Stericycle is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Provide timely and...

  • Coach - Group Fitness Instructor

    46 minutes ago

    Sale, Trafford, United Kingdom Apex Coaching Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Coach to join our team at Apex Coaching. As a Coach, you will be responsible for leading group training sessions, providing exceptional customer service, and supporting our members in achieving their fitness goals.Key ResponsibilitiesLead group training sessions, creating a fun and engaging...

  • Fitness Coach

    23 hours ago

    Sale, Trafford, United Kingdom Apex Coaching Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Fitness Coach to join our team at Apex Coaching. As a Group Training Gym Coach, you will be responsible for delivering high-energy group training sessions, providing exceptional customer service, and supporting our members in achieving their fitness goals.Key ResponsibilitiesDeliver 3-4 x...

  • Group Fitness Instructor

    4 hours ago

    Sale, Trafford, United Kingdom Apex Coaching Full time £24,000

    About Apex CoachingWe are a dynamic and growing group training gym in the North West, seeking a highly motivated and passionate Fitness Coach to join our team.Job SummaryWe are looking for a Coach who is passionate about helping others and has a strong desire to motivate and support individuals of all fitness levels.Key ResponsibilitiesDeliver high-energy...

  • Customer Support Specialist

    3 weeks ago

    Sale, Trafford, United Kingdom Back 2 Work Complete Training Full time

    Job OverviewWe are seeking dedicated Customer Service Advisors to join our dynamic team at Back 2 Work Complete Training.Benefits of the Customer Service Advisor position:30 days of annual leave, increasing to 35 daysExtended weekends every weekRegular company events to foster team spiritIncentives such as meals, trips, and vouchersCompany pension planAccess...

  • Customer Support Specialist

    3 weeks ago

    Sale, Trafford, United Kingdom Back 2 Work Complete Training Full time

    Job OverviewWe are seeking dedicated Customer Service Advisors with a competitive salary of £25,000 per year.Benefits for Customer Service Advisors:30 days of annual leave, increasing to 35 daysEnjoy extended weekends every weekParticipate in regular company eventsAccess to frequent incentives such as meals and trip vouchersCompany pension planModern office...

  • Customer Support Representative

    3 weeks ago

    Sale, Trafford, United Kingdom Back 2 Work Complete Training Full time

    Job OverviewWe are seeking dedicated Customer Service Advisors to join our dynamic team.Benefits for Customer Service Advisors:30 days of annual leave, increasing to 35 daysExtended weekends every weekFrequent company eventsRegular incentives such as meals, trips, and vouchersCompany pension planExcellent onsite amenities in a contemporary officeRole of...

  • Customer Support Specialist

    3 weeks ago

    Sale, Trafford, United Kingdom Back 2 Work Complete Training Full time

    Job OverviewWe are seeking dedicated Customer Service Advisors to join our dynamic team at Back 2 Work Complete Training, offering a competitive salary of £25,000 per year.Benefits for Customer Service Advisors:30 days of annual leave, increasing to 35 daysExtended weekends every weekFrequent company eventsRegular incentives including meals, trips, and...

  • Customer Support Specialist

    3 weeks ago

    Sale, Trafford, United Kingdom Back 2 Work Complete Training Full time

    Job OverviewWe are seeking dedicated Customer Service Advisors with a competitive salary of £25,000 per year.Benefits for Customer Service Advisors:30 days of annual leave, increasing to 35 daysExtended weekends every weekFrequent company eventsRegular incentives such as meals, trips, and vouchersCompany pension planExcellent onsite amenities in a...

  • Customer Support Specialist

    3 weeks ago

    Sale, Trafford, United Kingdom Back 2 Work Complete Training Full time

    Position OverviewWe are seeking dedicated Customer Service Advisors to join our team with a competitive salary of £25,000 per year.Benefits for Customer Service Advisors:30 days of annual leave, increasing to 35 daysExtended weekends every weekFrequent company eventsRegular incentives including meals, trips, and vouchersCompany pension planExcellent onsite...

  • Customer Support Representative

    2 weeks ago

    Sale, Trafford, United Kingdom Back 2 Work Complete Training Full time

    Position Overview:We are seeking dedicated Customer Service Advisors to join our team at Back 2 Work Complete Training, offering a competitive salary of £25,000 per annum.Benefits of Joining Our Team:30 days of annual leave, increasing to 35 daysExtended weekends every weekRegular company events to foster team spiritIncentives such as meals, trips, and...

  • Fitness Coach Opportunity

    6 hours ago

    Sale, Trafford, United Kingdom Apex Coaching Full time £24,000

    About the RoleWe are seeking a highly motivated and enthusiastic Fitness Coach to join our team at Apex Coaching. As a Fitness Coach, you will be responsible for delivering high-energy group training sessions, providing personalized coaching and support to our members, and contributing to the growth and success of our business.Key ResponsibilitiesDeliver...

  • Client Services Specialist in Asset Management

    3 weeks ago

    Sale, Trafford, United Kingdom Jobwise Ltd Full time £27,500

    Position OverviewJoin a leading global logistics firm as a Client Services Specialist within our dynamic team. We are seeking an enthusiastic, proactive individual with outstanding communication abilities to enhance our customer support operations.Key ResponsibilitiesDeliver Exceptional Customer Service: Provide and advocate for a professional,...

  • Head of Service Delivery and Operations

    2 hours ago

    Sale, Trafford, United Kingdom Workingmums Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Head of Service Delivery and Operations. As a key member of our leadership team, you will be responsible for leading the delivery of our services and driving improvement initiatives to enhance the customer experience.About the RoleThe successful candidate will have...

  • **Store Manager

    6 hours ago

    Sale, Trafford, United Kingdom The Co-operative Group Full time

    About the RoleWe are seeking a highly skilled and experienced Store Manager to join our retail team at The Co-operative Group. As a Store Manager, you will be responsible for leading a team of sales and customer service professionals to deliver exceptional customer experiences and drive sales growth.Key ResponsibilitiesLead and Develop Your Team: Empower...

  • Apprenticeship in IT Support Services

    2 weeks ago

    Sale, Trafford, United Kingdom Baltic Apprenticeships Full time

    Embark on Your IT Career JourneyAre you eager to launch your professional path in the vibrant sector of Information Technology? Baltic Apprenticeships, a renowned provider of progressive IT services, is seeking enthusiastic candidates to join their ranks as IT Apprentices.As a forward-thinking IT firm, they are dedicated to delivering innovative IT solutions...

  • Business Development Manager

    23 hours ago

    Sale, Trafford, United Kingdom Venom IT Careers Full time

    About Venom IT CareersWe are a highly successful and fast-growing UK-based MSP IT solutions company based in Cheshire, seeking a highly motivated IT Sales Executive to join our team on a full-time basis.Our Key Products and ServicesWe offer a range of cloud, server, desktop, and application support solutions, with many prestigious partners and a strong track...

  • IT Sales Professional

    5 days ago

    Sale, Trafford, United Kingdom Venom IT Full time

    **About Venom IT**Venom IT is a leading UK-based Managed Service Provider (MSP) offering innovative IT solutions to the private sector.**Job Summary**We are seeking a highly motivated and experienced IT Sales Executive to join our team. The ideal candidate will have a proven track record in new business sales and a strong understanding of the IT...