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Customer Service Representative
2 months ago
Job Summary:
Stericycle is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries, ensuring a high level of customer satisfaction.
- Work closely with internal teams to resolve customer issues and provide solutions.
- Develop and maintain strong relationships with clients, understanding their needs and preferences.
- Identify opportunities to upsell and cross-sell services to clients, driving revenue growth.
- Maintain accurate records of customer interactions and resolve any discrepancies.
- Collaborate with colleagues to share best practices and improve customer service processes.
- Stay up-to-date with company policies, procedures, and product knowledge to provide informed solutions to customers.
Requirements:
- High school diploma or equivalent required.
- Previous experience in a customer-facing role, preferably in a business-to-business environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
- Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint.
- Basic math skills and attention to detail.
Benefits:
- Contributory pension scheme.
- Life insurance.
- Cycle to work scheme.
- Access to SteriCares, our employee support fund.
- Stericycle University – Our online library of self-development & learning.
- Annual performance-related pay review.
- Referral scheme.
- Flu voucher.
- Eye test voucher.
