Customer Service Representative

6 days ago


Sale, Trafford, United Kingdom Stericycle Full time

Job Title: Customer Service Executive

Job Summary:

Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. We are seeking a Customer Service Executive to provide customer service support and administrative assistance to effectively manage all incoming customer queries and requests.

Key Responsibilities:

  • Provide an excellent level of service to meet customer needs and expectations.
  • Establish and build rapport with customers, providing accurate and timely information.
  • Build and maintain strong working relationships with internal and external customers.
  • Ability to understand, analyze, and interpret data and customer reporting.
  • Pro-actively keep customers updated on all aspects of their enquiry.
  • Accurately record clear and concise notes for each customer interaction.
  • Resolve complex customer enquiries, including pricing queries and invoice disputes.
  • Identify and escalate any process issues, offering positive suggestions for suitable resolutions.

Requirements:

  • High School or equivalent.
  • Ability to work within a fast-paced environment within the service industry.
  • Excellent verbal and written communication skills.
  • Demonstrate commercial awareness.
  • Competent in all Microsoft packages.
  • Strong problem-solving skills with attention to detail.

Benefits:

  • Contributory Pension Scheme.
  • Life Insurance.
  • Cycle to Work Scheme.
  • Access to SteriCares, our employee support fund.
  • Stericycle University – Our online library of self-development & learning.
  • Annual performance-related pay review.
  • Referral Scheme (Earn by introducing people in your network to the Stericycle family).
  • Flu voucher.
  • Eye Test voucher.

This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.



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