Head of Service Delivery and Operations

6 days ago


Sale, Trafford, United Kingdom Workingmums Full time

Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Head of Service Delivery and Operations. As a key member of our leadership team, you will be responsible for leading the delivery of our services and driving improvement initiatives to enhance the customer experience.

About the Role

The successful candidate will have a proven track record of leading high-performing teams and driving business improvement initiatives. You will be responsible for developing and implementing strategies to improve service delivery, customer satisfaction, and operational efficiency.

Key Responsibilities

  • Lead the development and implementation of service improvement initiatives to enhance customer experience and satisfaction
  • Develop and manage budgets to ensure effective resource allocation and optimization
  • Collaborate with cross-functional teams to drive business improvement initiatives and achieve strategic objectives
  • Provide coaching and development opportunities to team members to enhance their skills and performance
  • Monitor and report on key performance indicators to inform business decisions and drive improvement

What We Offer

We offer a competitive salary and benefits package, including:

  • Annual leave starting from 28 days rising to 31 days plus bank holidays
  • Excellent Pension Scheme – double contribution up to 6%
  • Westfield Health Cash-plan
  • Generous non-contributory life Assurance
  • Employee Assistance Programme
  • Employee discount scheme
  • Best Workplaces for Women

About Us

We are a leading provider of housing and community services, committed to supporting the well-being and quality of life of our customers. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer, and have signed the Time to Change Employer Pledge to demonstrate our commitment to inclusion and diversity.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].


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