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IT Knowledge Management Lead
3 months ago
SSE is a prominent energy organization with ambitious goals aimed at becoming a significant contributor to a sustainable future. We are dedicated to investing in low-carbon initiatives and are progressing towards our objective of achieving net-zero emissions.
Location:
Havant
Compensation:
Salary ranges from £65,752 to £76,366, accompanied by a comprehensive benefits package designed to support your family and well-being.
Employment Type:
Permanent, Full Time with options for flexible working arrangements.
Position Overview:
The IT Knowledge Management Process Owner will report directly to the Head of Service Management, taking charge of the delivery of Infrastructure & Platforms (I&P) Services. This role entails overseeing the creation and management of a robust Service Knowledge Management System, ensuring the organization effectively utilizes knowledge throughout the service lifecycle.
Key responsibilities encompass governance, compliance, and the ongoing enhancement of the Knowledge Management process.
Key Responsibilities:
- Oversee the governance and compliance of Knowledge Management practices.
- Drive continuous improvement initiatives within the Knowledge Management framework.
- Manage supplier relationships within outsourcing or SIAM partnerships.
- Utilize ServiceNow, particularly the Knowledge Management module, to enhance service delivery.
Qualifications:
- Extensive experience in IT Knowledge Management and Service Management best practices.
- ITIL Foundation certification.
- Experience in managing supplier relationships in an outsourcing or SIAM context.
- Proficient in ServiceNow, especially the Knowledge Management module.
About SSE IT:
SSE IT addresses the technological requirements of the entire SSE group, ranging from emerging technologies to cybersecurity. As a trusted partner, we play a vital role in facilitating SSE's growth and value creation while ensuring security.
Employee Benefits:
- 34 days of holiday entitlement.
- Enhanced maternity and paternity leave.
- Discounted healthcare options.
- Salary sacrifice car leasing.
- Explore our complete benefits package on our careers site.
Diversity and Inclusion:
SSE is an equal opportunity employer that values diversity and strives to foster an inclusive environment for all employees. We actively encourage applications from individuals of all backgrounds and are committed to providing necessary adjustments throughout the recruitment process.
Next Steps:
All applications must be submitted online. We will reach out to you after the closing date of the vacancy to inform you of the outcome. If you have specific requirements or need accommodations during the application process, please let us know.
Pre-employment Screening:
Before commencing employment with SSE, you will be required to undergo a basic criminal records and credit check.
