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Underwriting Digital Lead

4 months ago

London, Greater London, United Kingdom Marsh Full time

Digital Lead (Underwriting) – Victor

Victor and its businesses operate as Managing General Agency (MGA), offering a wide range of property, liability, motor and specialty insurance products in the UK.

What can you expect?

  • A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
  • To build and maintain an excellent rapport with our clients, providers and colleagues across the Group
  • Within an exciting, dynamic, and fast passed Operations Department, the Digital Lead will lead our Digital & Data specialism to enhance, grow, and maintain our Digital Portfolio. Covering all aspects of Product, Pricing and Data Analytics, working closely with senior leaders, underwriting class owners and the Data Analytics team.
  • Continual development and enhancement of you Digital Portfolio. Leading the identification and understanding of trends within the Digital Portfolio, Providing data and insights into potential threats, opportunities, and areas for improvement.
  • Identify and implement solutions and make recommendations to mitigate or maximize the areas identified.

What you will be rewarded with?

  • Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.
  • You will get in-depth on the job training and learn about insurance, insurance broking as well as building relationships within the business and outside with our partners.

We will rely on you to:

  • Lead the development of new capabilities and drive continual improvement to support the efficacy of our digital and data framework, supporting improvements in operational and underwriting performance, including new and existing product.
  • Lead our product and pricing analysis programme, actively seeking out and implementing enhancements.
  • Work closely with the business in all respects of product, pricing, and data analytics from design to implementation. Leading our digital and data change programme including scoping, specification and taking ownership of delivery.
  • Provide solutions to improve efficiencies identified within digital and data portfolio.
  • Work with the business to identify, manage and resolve defects and deficiencies in the digital portfolio, supporting the business in achieving the required level of operational effectiveness.
  • In conjunction with our internal application support and data analytics teams, monitor, measure and report the effectiveness of the digital Portfolio.
  • Ensuring enhancement and defects are resolved within the required time SLA's.
  • Become a focal point and subject matter expert for our digital and data portfolio.
  • Ensuring business objectives, quality standards and regulatory standards are maintained.
  • Manage a team of motivated digital analysts. Assemble and lead a project team from the wider business as required.
  • Analysis, presentation, and communication of digital & data KRIs/KPIs. Along with the performance of the digital portfolio relating to change, product, system, user, and customer behaviours.

What you need to have:

  • Strong understanding of e-trade insurance products, systems, and processes.
  • Strong understanding of underwriting practices.
  • Strong analytical skills and comfortable interpreting data and trend analysis.
  • Strong MS Excel knowledge and experience.
  • Strong collaboration and communication skills, with the ability to clearly articulate complex scenarios clearly too all levels of understanding.
  • Good general knowledge statistical tools such as PowerBI, Qlick, R etc
  • Excellent interpersonal skills with the ability to develop effective, long-term relationships.
  • Thorough organisational skills with effective prioritisation of workloads.

What makes you stand out:

  • Strong understanding of the Acturis platform, products and associated operating model.
  • Strong experience of pricing digitally trading insurance products
  • Consultancy and advisory skills (leading meetings, listening and analysing in real time, developing and maintaining relationships with stakeholders).
  • Recognising personal development needs and taking responsibility for continuous learning.

Victor Insurance Holdings is the world's largest managing general underwriter with locations in the US, Canada, UK, Netherlands, Germany, Italy, and Australia. It handles more than $2.5 billion USD in premium on behalf of numerous insurance carriers, through a large network of more than 25,000 active insurance agents and brokers. With deep, specialized underwriting expertise, the company provides a wide range of insurance coverage – from specialty property and casualty and professional liability insurance to group and retiree benefits. Victor Insurance is committed to building on 60-plus years of experience to develop products that address risk in new and evolving areas. For more information, visit

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.