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Guest Experience Manager
4 months ago
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the look out for new talent to join us on our journey...
A DAY IN THE LIFE OF A GUEST SERVICE MANAGER at Wotton House Hotel
What you'll be doing...
Reporting to the Front Office Manager, you can expect your working day to include the following:
Pre arrival calls to guests
Replying to all social media platforms
Sharing Guest Love with the Wotton Team members
Supervision of the Front desk team whilst in shift
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Guest Experience Manager, you will need the following qualities and skills.
Be a Customer Service Champion
Lead by example
Good working knowledge of Opera operating system
)WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Discounted hotel room rates for you and your friends & family
Extra days holiday for your birthday
Flexible working arrangements
Pension
Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
#LifeatRBH
