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    Glasgow, Glasgow City, United Kingdom Hotel Co 51 Full time

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  • Groups and Meetings Coordinator

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  • Groups and Meetings Coordinator

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Hotel Co 51 Full time

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  • Groups and Meetings Coordinator

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Hotel Co 51 Full time

    Do you have a passion for delivering exceptional guest experiences? Are you a detail-oriented individual with a knack for coordinating complex events? If you're passionate about the hospitality industry and ready to take on a new challenge, we're looking for a highly organised and detail-oriented Groups & Meeting Planner to join our dynamic team at Hotel Co...

  • Groups & Meetings Coordinator

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Hotel Co 51 Full time

    Deliver Exceptional Guest ExperiencesWe're seeking a highly organised and detail-oriented Groups & Meeting Planner to join our dynamic team at Hotel Co 51 UK. As a key point of contact between our guests and hotels, you'll play a vital role in ensuring the smooth running of group bookings across our Moxy, AC by Marriott, Courtyard, and Residence Inn...

  • Groups & Meetings Coordinator

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Hotel Co 51 Full time

    Deliver Exceptional Guest ExperiencesWe're seeking a highly organised and detail-oriented Groups & Meeting Planner to join our dynamic team at Hotel Co 51 UK. As a key point of contact between our guests and hotels, you'll play a vital role in ensuring the smooth running of group bookings across our Moxy, AC by Marriott, Courtyard, and Residence Inn...

Groups & Meeting Planner - Franchised

3 months ago

Glasgow, Glasgow City, United Kingdom Marriott Full time

Job Number

Job Category Reservations

Location Courtyard Glasgow SEC, 16 Stobcross Road, Glasgow, Scotland, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Hotel Co 51. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

WHO?

The Groups & Meeting Planner is a confident, organised, detailed orientated support for our Hotels and fantastic brands Moxy, AC by Marriott, Courtyard and Residence Inn team and is a buzzy point of contact between customers and hotels, this role is key to the success of the company.

We are looking for groups & events planner to support our hotels located in United Kingdom.

WHAT?

Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations. Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting, and releasing any unused room or attraction inventory back for general sale. Works with Revenue Management on ensuring the Group ceiling is maximised, manages client expectations when requests for more rooms are made in inventory will be checked for availability and any discrepancies will be communicated to the client at the time of rooming list entry.

YOUR ROLE

Manages the operational preparation for all group bookings, including guest deposits, Invoicing, room blocks, rooming list, cut-off dates, waitlist, overflow accommodations, rooming requests, contact relationships and ticketing needs

Checks for accuracy on all booking sheets, contracts to verify that they are in accordance with operational guidelines (e.g., inventory, availability, rate structure, and operating procedures, such as deadlines for deposits, rooming list)

Broad understanding of facility management including ability to manage guest room and meeting space inventories

Knowledge of overall hotel operations as they affect each hotel for which they are planning events

Produces Banqueting Event Orders

Maintains organised, accurate files on each group account and monitors of the course of action for each account daily

Manages commission requests and posts Marriott Bonvoy points

Provides various updates to Group Sales Leader and communications to Sales, and Revenue Management

Acts as primary Rooms Division contact in advance planning meeting, communicating all pertinent information to the Hotel Capt. GM, assistants, Crew Leaders as relevant Revenue Management, and Accounting

Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting, and releasing any unused room or attraction inventory back for general sale Checks any increases in inventory for availability and any discrepancies will be communicated to the client at the time of rooming list entry

Attends virtually any pre-event meetings as relevant, Bill Reviews and hotel visits for familiarisation.

Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations

Supporting on forecasts for group sleeping rooms and event revenue for assigned groups

Maintaining Focus

Executes exemplary customer service to drive customer satisfaction and loyalty by understanding customer's needs and recommending appropriate features and services that best meet their needs

Supports the company's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience

Services customers to grow share of the account

Performs other duties, as assigned, to meet business needs

Who are you?

Expected Contributions

Check accuracy of documents and data for sharing

A focus on detail is an important trait

Express yourself, but be clear in written and verbal communications

Have a positive, open mind, and approach all tasks this way

Display creativity and innovation to identify opportunities to improve processes that will enhance team productivity and business results

Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards

Maintain confidentiality of proprietary materials and information

Skills

Top Communication ability

A whizz with Opera Express and Opera Sales & Catering

Hot on Microsoft Office applications particularly Excel (got to love those spreadsheets), Word (the best for proposals), PowerPoint (your presentations pop) and Outlook (you use all the tools)

Curious and quick on new online tools that improve speed and efficiency of Rooming lists

Strong organisational skills

The Future for you

This role is an great way to progress into reactive and proactive sales roles or into operations within a growing, ambitious company

Training and support is available through Marriott developments and internal 1:1 with your line manager

Fully supportive sales culture within the whole team – lots of high level talent to reach out to and learn skills from

What do you know?

High School diploma or equivalent required

Preferred minimum of 2 years' experience in hotels either Front Office, Reservations, Group or Guest facing Services

Fluent command in English.

This company is an equal opportunity employer.

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At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.