Desktop Support Technician in Mold
1 month ago
Desktop Support Technician
Office 365, ITIL, Active Directory
Mold
£220 per day inside IR35
We are looking for a highly capable Desktop Support Technician to join our client, a large managed IT service provider working onsite for their end client in Mold, North Wales. This is a contract position within IR35.
Job Summary:
To maintain all IT Systems to a high standard ensuring operational availability and to respond effectively to all help-desk requests.
Candidate Profile
- Ability to respond to a high volume of support tickets in a timely and professional manner, resolving and escalating when required
- Excellent customer service and communication skills
- Ensure the resolution of all IT incidents and service requests within agreed SLA's
Technical Skills:
- Active Directory (AD Manager Plus)
- Service Now
- Windows 10/11 & Office 2016 and above
- Both Mac and Windows devices experience
- Office 365
- Network Patching
- Wireless Technology - Mobile devices
- ITIL Foundation minimum
You will operate the help-desk, liaise with clients and suppliers, record and monitor system issues resolving or escalating when required.
Location: Mold, North Wales - on site
Rate: £220 per day inside IR35
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