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Client Relationship Manager
1 month ago
Who we are.
Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.
Let's talk about the cool stuff you do at Axi
The role will represent the Organisation within a model that differentiates Axi brand, from its competitors globally.
Your EDGE Assignment/You Will
- Collaborate with the marketing team to generate leads and retain clients.
- Handle client inquiries, issues, and complaints effectively.
- Facilitate smooth on-boarding for new clients.
- Expand the client base through sales initiatives.
- Conduct client outreach via calls and online chat.
- Host webinars and seminars.
- Maintain up-to-date knowledge of our products and systems.
- Identify and report suspicious activities in clients' accounts.
- Ensure compliance with Cyprus regulatory requirements.
- Contribute to process enhancements and continuous improvement.
Are you the one?
- Fluent in English and German (both verbal and written).
- Knowledge of French and/or Dutch will be considered as an advantage.
- Proven client management experience within the Cyprus financial industry.
- Strong knowledge of financial products, particularly in FX.
- Effective communication and interpersonal skills.
- Ability to handle a diverse client base and provide exceptional service.
- Understanding of financial regulations and compliance.
- Proficiency with CRM tools and software.
- Experience in conducting client education sessions.
- Problem-solving skills and adaptability.
- Commitment to ethical business practices.
- Detail-oriented and organized.
- Comfortable to work in a Hybrid work model.
Axi's bag of delights
- Competitive and attractive compensation.
- Extensive learning opportunities, such as professional training and certifications and soft skills development.
- 21 annual leave days per year, 5 paid study leave days per year, and 1 paid volunteer day per year.
- Subsidized local gym membership.
- Health Insurance.
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