Client Relationship Manager

1 month ago

London, Greater London, United Kingdom Axi Full time

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi

The role will represent the Organisation within a model that differentiates Axi brand, from its competitors globally.

Your EDGE Assignment/You Will

  • Collaborate with the marketing team to generate leads and retain clients.
  • Handle client inquiries, issues, and complaints effectively.
  • Facilitate smooth on-boarding for new clients.
  • Expand the client base through sales initiatives.
  • Conduct client outreach via calls and online chat.
  • Host webinars and seminars.
  • Maintain up-to-date knowledge of our products and systems.
  • Identify and report suspicious activities in clients' accounts.
  • Ensure compliance with Cyprus regulatory requirements.
  • Contribute to process enhancements and continuous improvement.

Are you the one?

  • Fluent in English and German (both verbal and written).
  • Knowledge of French and/or Dutch will be considered as an advantage.
  • Proven client management experience within the Cyprus financial industry.
  • Strong knowledge of financial products, particularly in FX.
  • Effective communication and interpersonal skills.
  • Ability to handle a diverse client base and provide exceptional service.
  • Understanding of financial regulations and compliance.
  • Proficiency with CRM tools and software.
  • Experience in conducting client education sessions.
  • Problem-solving skills and adaptability.
  • Commitment to ethical business practices.
  • Detail-oriented and organized.
  • Comfortable to work in a Hybrid work model.

Axi's bag of delights

  • Competitive and attractive compensation.
  • Extensive learning opportunities, such as professional training and certifications and soft skills development.
  • 21 annual leave days per year, 5 paid study leave days per year, and 1 paid volunteer day per year.
  • Subsidized local gym membership.
  • Health Insurance.


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